Would give it a 0 rating if I could.
Address to return-- try this one. It's on the letter.
150 Stewart Pkwy.
Greensboro, GA. 30642
Got it for Christmas so didn't check the reviews ahead of time. I burned me twice, I smelled like burned hair after using it every time. And I never had a satisfactory result when using it.
I read the letter that came with it and it gives a window of 15 days to return it and get a refunds. It has to be more than 45 days and less than 60 days from receiving it. I am now in that time period and have called them twice.
The first time the lady said she would send a return slip to my email. Waited 2 days and didn't receive it so called again.
Was told that time that he would send it again. I had him wait until I checked my email but it never came. Then he asked for another email. It didn't come to that email either. He then said he would mail it. I have waited 5 days and still nothing. I will call again but don't know what else to do but mail it back without the slip. Don't know if I will get a refund or not. Very, very disgusted with the whole thing.
Reason of review: Poor customer service, bad quality, can't return.
Monetary Loss: $100.
Preferred solution: Full refund.
No No Hair Removal Cons: Does not remove hair, Rip off.