Ottawa, Ontario
Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Turnaround Time

Bought as a gift and it came with a one year guarantee parts and labour.

Stopped working exactly 361 days later! After reviewing in store with sales agent (yes, it can be purchased in a store) and after the agent calling her manager, I got a replacement unit.

This one, I was told, would not be guaranteed because it was the guarantee replacement. Ridiculous but wasn't about to argue about it as I had a dated sales receipt which I was pretty sure would hold up in court if it was necessary.

This new one has now broken down after about 2 years. Don't seem to be able to get any info as to where to get it repaired.

NO! I do not wish to buy another!

Reason of review: Damaged or defective.

Monetary Loss: $300.

Preferred solution: Tell me where to get it repaired or how to takeit apart to repair myself as I know what the problem is..

No No Hair Removal Cons: Quality of product.

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