Norwalk, Connecticut
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4 comments

Wife bought pro did not work sent back under return policy no no or post office lost return no no said tough! Out $400!!!

So it's NO NO to no no!!!!!!!

Product or Service Mentioned: No No Hair Removal Hair Remover.

Reason of review: Bad quality.

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Anonymous
Victoria, British Columbia, Canada #933858

It's never the company's fault the post office lost your return. That would mean the receiving company would be taking responsibility for ensuring that the customer filled out the return shipping paperwork correctly etc which, from the standpoint of someone who has worked in Customer Service for several years, is ludicrous.

Post Offices lose packages all the time. That's why they offer insurance.

nonoCustomerService
#932992

Hi there,

We're sorry if you've had a bad experience with no!no!.

Refunds on no!no! orders cannot be issued without a Return Material Authorization number (called an RMA#) and without returning ALL of the products you would like to return from your order.

Please be sure to include ALL of the items in your return, even if opened. If you have send us back the package, please provide us with any proof of return such as the tracking number so we can issue you a full product refund.

Hope this helps.

Regards,

no!no! Customer Service

Anonymous
Randallstown, Maryland, United States #932520

You wouldn't have gotten a refund. I went thro the company itself and the Ali Express website who poses as one of their approved sponsors.

This product does not work. When complain to company who makes it, they read scripted lines of ***.

When complain to unapproved sponsor of product they don't respond at all. They let you submit complaint and it makes it seem official, but they don't respond to documented and pictures of redness and stubble or hairs full grown and not removed.

nonoCustomerService
to Anita #932995

Hi Anita,

We're sorry to hear about your issue. We'd like to let you know that we don't have any authorized resellers on Aliexpress.

We highly recommend buying our no!no!

products on our website or from any authorized resellers, which you can found here: https://www.my-no-no.com/retail.aspx.

Regards,

no!no! Customer Service

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