Not resolved

I purchased the NoNo Hair Pro 5. It takes a long time to use and still does not remove all the hair, requiring me to shave after.

It is very ineffective and a complete waste of money. DO NOT BUY!

I waited their 45 days before trying to return the item as required and emailed them twice without any kind of a response. I have contacted them and I have tried to get a refund even speaking with a manager and still unable to refund the item.

They have a triple money back guarantee but still will not even do an even refund.

Monetary Loss: $404.

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I had the same issue. I filed a complaint with the better business bureau and they contacted the company and I finally received a refund.

I would suggest going that route. I hope it helps


Hi there,

Thank you for sharing your experience with us. We appreciate your concern in helping customers get their refund.

We'd also suggest directly contacting our Customer Service team so we can process the refund immediately.

Our Customer Service can be reached at 1.888.525.7580.

All the Best,

no!no! Customer Service


Well as nice as that sounds I talked to YOUR managers 3 times there for a refund through your customer service number and was repettively told no refund. I did not recieve a refund until AFTER the BBB was involved.


Hi tinksh,

We are sorry to hear that you've had this issue with no!no! and we are thankful for bringing this to our attention.

We'd like to review your account and check how we can help you further. If your issue is not yet resolved, please send us an email at cs@trynono.com with your order information and contact number so we can reach out to you.

We'd love to help you resolve your problem and we're hoping to get a response from you.


no!no! Customer Service


What a .......ripoff!!!


i have been wanting to buy the no no, but dont think i will bother now having read these reviews, its a lot of money to pay for an item tht does,nt work, and if they dont get back to unhappy customers, its not very nice, moral or appropriately fair, and there should be some sort of legislation tht only genuine testimonials can be used in the advertising campains. i mean why feel the need to fake testimonials if they have every confidence in there product, also the gurantees should be met by law along with legaly binding testimonials.

how about offering potential customers to do free tials of there products and useing these genuine testimonials, surely this would influence sales in a very posotive light. maybe even giveing the person tying the product a discount when they purchase the product for themselves. i myself would be interested in any trials of this product, then i could prove or disprove the no no for myself. i,am sure many people would want to do this.

mrs. joanne warnock.


Hi Joanne,

We understand your hesitation in purchasing a no!no! device and we'd like to thank you for bringing this to our attention

We'd like to inform you that No!No!

products carry a 30-day money back guarantee. If you are not completely satisfied with the product and are within the guaranteed time frame, we ask that you contact our customer support team to obtain a return authorization (RMA) number. We will then issue you a full product refund upon receipt of the return in the warehouse. Our customer support team and product technicians will help resolve any questions you may have and help ensure you're receiving optimal results from your no!no!.

I hope you'll try no!no!

since it is 100% risk free.

All the Best,

no!no! Customer Service

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