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BUYER BEWARE - THE WEBSITE DOESN'T TELL YOU IT IS $300, NOT $100. WHEN YOU ENTER YOUR INFO & CLICK NEXT THEY CHARGE YOU & SEND YOU THE PRODUCT - THEY NEVER CONFIRM THAT YOU WANT TO PLACE THE ORDER.

IF YOU RETURN BEFORE THE 45 DAY TRIAL IS UP, THEY KEEP YOUR MONEY & DON'T PAY RETURN SHIPPING!!!! THERE IS NO WAY TO CANCEL THE ORDER, THERE IS NO WAY TO REFUSE THE ORDER. WHEN YOU CALL CUSTOMER SERVICE THERE IS NOTHING THEY CAN DO - UTTERLY USELESS.

I AM OUT $300 FOR A PRODUCT THAT IS DEFINITELY NOT WORTH IT. I CAN WAX 1000 TIMES FOR THIS PRICE.

Reason of review: Order processing issue.

Monetary Loss: $300.

Preferred solution: Full refund.

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nonoCustomerService
#976788

Hi dod01,

Thanks for writing in and we're sorry for the inconvenience it has caused you.

Which website did you visit to order the no!no! device?

We'd like to let you know that we do not hide the total cost of the product. All our websites contain this information and all other details needed by the customer. Please take note that we are offering a 3 monthly installment plan to our customers who are unable to afford a one-time payment and its details are also posted on the site. Moreover, our online shopping website shows you a window where you can review your item, the cost of the device, and the shipping fee (if applicable).

We do not charge and deliver the item unless you click on that submit button as a confirmation that you have read and understood what you are about to order.

We are also offering a 60-day triple money back guarantee. This is an offer that not all companies are providing but we are offering them for our consumers' peace of mind. This means we are going to refund the product price, the shipping fee and the cost of return. Customers will only be eligible to avail of this guarantee if they will return the item after the 45th day and no longer than the 60th day.

If the customer opted to return before the 45th day, we will still refund the purchase price and the shipping fee however the cost of return will already be the customer's responsibility. This can also be found on our website for customers' awareness.

We have already sold over 5 million units and we have received lots of positive feedback from real customers. This is an indication that no!no! is an effective product and we can also help you make it work if you'll allow us to assist you.

Please just provide us with more specific details on the issue that you're encountering in using no!no! and we'll be glad to help.

Thank you, The Radiancy Team

Anonymous
to nonoCustomerService #979173

You say you have a triple money back guarantee but almost everyone on this site has said they are not getting their money back. You could promise me a million dollars and I still wouldn't order this because it is clear you don't honor your word. Unfortunate that you have such horrible business practice but I assumed that from the beginning.

nonoCustomerService
to Anonymous #983229

Hi there,

We totally understand your hesitation and thanks for sharing it.

We are aware that there are reviews saying that they didn't get their money back however there are also customers who have mentioned that they have received their refund. It is actually a case to case basis that depends if the refund policy was followed by the customer or not.

Most of the reviews are made by anonymous customers thus making it hard for us to check their account information. If you have noticed too, we are asking for their account information for us to check the reason for not receiving the refund however we are not getting any response.

Doing the extra mile of reaching out to customers on this website clearly shows that we wanted to help our customers resolve their gripes. We hope this information helps.

Thank you

Regards,

no!no! Customer Service

Anonymous
to nonoCustomerService #979286

Appears the consumers have a legal case for a class action law suit. I believe I will buy one so that I can get the legal case started. With the product not working, scheme to get consumer money, difficulty to get refunds - all good signs for the attorney.

Anonymous
Birmingham, England, United Kingdom #976085

hi my name is jayne hudson dose the no no revove hair from the root like waxing or dose it grow back like shaving hair

nonoCustomerService
to jayne hudson #976790

Hello Jayne,

Thank you for your inquiry.

no!no!’s unique innovation is the development of a thermodynamic wire that transmits heat to the hair to give the hair a treatment for a reduction in hair regrowth.

This means that no!no! removes the hear from the root using the Thermicon Technology heat pulse. We'd like to remind you that for the first few days of treatment, you may still see hair growing back however after continuous treatment, it reduces the rate of hair growth.

Should you have further questions, you may get back to us. Thank you!

Best Regards,

The Radiancy Team

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