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Contact NinjaTrader Customer Service

NinjaTrader Phone Numbers and Emails

Toll-Free Number:

  • (800) 496-1683
    Brokerage Support
Call customer service
Send Message

Customer Service:

  • (312) 262-1250
    Pending Applications

Emergency/ Hotline:

  • (312) 423-2234
    24 Hour Emergency Trade Desk

Sales/ Reservations:

  • (312) 262-1289
    New Accounts

NinjaTrader Emails:

Customer Service
Brokerage Support, Platform Support, Treasury
Emergency/ Hotline
24 Hour Emergency Trade Desk
Legal
Sales/ Reservations
New Accounts
applications@ninjatrader.com
Pending Applications
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More phone numbers and emails Less phone numbers and emails

How to Contact NinjaTrader?

Most Popular Number:

(800) 496-1683
Brokerage Support
Total calls: 49 Issues resolved: 3 Last call: Jan 8, 2025
author avatar
PissedConsumer Reporter

Multiple helplines are available to contact the business agent for inquiries and assistance. First is the toll-free number, 1-800-496-1683, published to call the brokerage support for related issues and concerns. The NinjaTrader customer service number 1-312-262-1250 is active for people with pending requests to contact and ask about the status of their applications. Those encountering an emergency issue can call the trading desk immediately at 1-312-423-2234 to avail of the company services 24 hours a day. The NinjaTrader phone number 1-312-262-1289 is active for customers seeking assistance with sales, reservations, and new account management. It is important to note that all calls made to the company agent get recorded for quality assurance and training purposes. NinjaTrader customer service addresses general questions and concerns 24/5. People seeking assistance with technical issues can also benefit from their services on weekends.

Multiple options are available for customers seeking to contact via email. People requiring general information and assistance can write to support@ninjatrader.com during business hours. The email address brokeragesupport@ninjatrader.com is available to contact brokerage support for related matters. For platform support, platformsupport@ninjatrader.com is the contact email. Individuals contacting the treasury department for related issues can email treasurysupport@ninjatrader.com.
NinjaTrader customer service is available at the 24-hour emergency hotline orders@ninjatrader.com to address individual queries on the trading desk. To share a legal matter, email compliance@ninjatrader.com during office times. People facing issues with the NinjaTrader application or new accounts can consult the sales team at brokeragesales@ninjatrader.com. Lastly, the email address applications@ninjatrader.com is available to ask about pending applications. For efficient response, send a request during business hours.

The NinjaTrader app is available to download on the company website. Installing it on Android devices and iPhones can help customers connect to the markets easily and securely. To activate this application, individuals must register an account on the company website. If you are already a registered user, enter your NinjaTrader login details and enjoy the advanced features of this application right away. The app is also beneficial for getting insights, updates, and support from company agents whenever and wherever needed.

NinjaTrader's headquarters is in the United States. The address is NinjaTrader Clearing, LLC, 222 N LaSalle Street, Suite 1450, Chicago, Illinois 60601. Individuals can also consult their branch at 1422 Delgany Street, Suite 400, Denver, CO 80202. Visiting the company offices is recommended for issues that are too complex to resolve online. Those who cannot arrive in person can also send a letter to the NinjaTrader address to ensure safe communication. However, since it is time-consuming, it is not feasible as the NinjaTrader phone number to use for urgent matters.

NinjaTrader Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    83% phone 17% email
  • The best phone number to call NinjaTrader is 8004961683. 65% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Saturday and Sunday. The average call time is 4 minutes.

  • People call NinjaTrader mainly because of account, request for information and product/ service.

View full overview ›
PissedConsumer Club

Contact Information

NinjaTrader Website:

NinjaTrader Help Center:

Corporate Office Address:

NinjaTrader Clearing, LLC
222 N LaSalle Street, Suite 1450
Chicago, Illinois 60601
United States

Other Info (opening hours):

Other Location:

NinjaTrader, LLC

1422 Delgany Street, Suite 400

Denver, CO 80202

More contact details

Fax:

+1 312.329.9888

NinjaTrader Rating Based on 3 Reviews

Rating details

3.4
more details
Style and Design
Website
Customer service
Product or Service Quality

Rating stats

Rating trend

Summary of NinjaTrader Customer Service Calls

75 TOTAL
CALLS
04:09 AVG CALL
DURATION
29% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call NinjaTrader?

Account Question:

  • “Account charges”
  • “I can't fund my account”
  • “My acct doesn't show my deposit”

Request for Information Question:

  • “About account and data subscription”
  • “Understand how much I need to trade contracts”
  • “Can I trade xau”

Product/ Service Question:

  • “Cant connect to prop firm”
  • “I cannot connect my brokerage account”
  • “Withdrawal of funds”

Website/ Application Question:

  • “Pending application”
  • “Trying to download software”

Payments and Charges Question:

  • “Payment”

Activation/ Cancellation Question:

  • “To cancel account”

Other Question:

  • “Compliance matter”
  • “Solicitud pendiente”
  • “Hel3”

Compare NinjaTrader Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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