Contact Nike Customer Service
Nike Phone Numbers and Emails
Toll-Free Number:
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(800) 806-6453Products and Orders
Customer Service:
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(800) 344-6453Company Info and Inquiries
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(800) 379-6453NRC, NTC and SWOOSH
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+86 215 288 2828China
Nike Emails:
How to Contact Nike Customer Service?
Most Popular Number:
| Total calls: 9 410 | Issues resolved: 394 | Last call: Dec 2, 2024 |
Nike Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Nike Customer Service is rated at 2.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Nike is 8008066453. 78% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 82% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Nike may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Nike Customer Service is rated at 2.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Nike is 8008066453. 78% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 82% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Nike may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
People call Nike mainly because of product/ service, return/ replace, shipping and delivery.
30% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Nike is giftcards@nike.com. 30% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Nike Website:
Nike Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours:
Monday - Sunday 4:00am - 11:00pm (PT)
NRC, NTC and SWOOSH Hours:
Monday - Friday 8:00am - 5:00pm (PT)
Company Info and Inquiries Hours:
Monday - Friday 7:00am - 4:00pm (PT)
Fax:
Nike Customer Service Reviews
I filed a claim for 2 pair of black pro fit tights. Paid for them in full.
UPS was delivery carrier but they never arrived. UPS investigated but they per their agreement with Nike paid Nike. I didnt know this but now Nike has my money plus UPS money.
Since it was longer than 60 days, Nike said there is no way to refund to me now. Quite the scam they get paid in full by me plus paid 50% more by UPS.
Hi, good day.
I'm Michael Descartin, a member of the Nike App since 2021. This is in regard to my follow-up refund because I haven't received my refund for almost a month. I contacted your customer service every single day with the same resolution - they will contact the higher team level, however nothing has happened. I need action for this issue ASAP. Here's my return order number G101********. It's already the due date of my credit card, and there is already a late payment charge from my bank because of this. Please check this email and, hopefully, you'll take action for a refund.
Thank you. Have a great day!
Sincerely yours,
Michael Descartin
I had Excellent customer service help with processing my return and exchange of items re processed and ordered. Thank you Nike for Great customer service!
How Good is Nike's Customer Service?
Summary of Nike Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Nike?
Shipping and Delivery Question:
- “I placed the order for some Nike boots and did not receive on my place to order on 21 November”
- “Never received shoes”
- “Recibe wrong size”
Product/ Service Question:
- “Purchase”
- “I’m trying to order a picture of a Pink Nike women’s shoes in size 10 but everytime I click on it — it says it is orange — picture is Pink !!! I’m in work break and trying to order and can’t get any help !!!”
- “Missing my product”
Return/ Replace Question:
- “Return”
- “I want to change my number”
- “Change shipping address”
Request for Information Question:
- “Help ordering”
- “For information”
- “Order information”
Payments and Charges Question:
- “About discount”
- “Voucher reimbursement”
- “Receipt”
Refund Question:
- “Refund problem”
- “Refund”
- “Refund pending”
Activation/ Cancellation Question:
- “7 days authorization hold for a cancellation”
- “Cancel order”
- “Canceled order”
Account Question:
- “Forgot cyber code”
- “Account log in”
- “Trying to get shoes when they was on sale. Wouldn't let me log into my account to check out. Not shoes aren't on sale”
Cards Question:
- “Gift card issues”
- “Problem with my credit card going through”
- “Missing numbers from my card”
Website/ Application Question:
- “App failure”
- “Trying to order online”
- “Website issues”
Staff Question:
- “Customer service”
- “Customer service sucks”
- “Manager mistakes”
Employment Question:
- “Job”
- “Payroll”
- “For job”
Other Question:
- “Sweats”
- “My order”
- “Mismatched shoes”
Compare Nike Customer Service To
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