Contact NIH Federal Credit Union Customer Service

People who want to put their concerns in writing can do so and email the details to the relevant NIH Federal Credit Union email address. All emails received are attended to, and someone will come back to you with advice or assistance. You can expect a response within 2 to 3 working days. For general correspondence, send your email to nihfcu@nihfcu.org. The dedicated email address for the media is social@nihfcu.org.

There are various addresses for NIH Federal Credit Union customer service and offices. The corporate office address is NIH Federal Credit Union, 111 Rockville Pike, Suite 500, Rockville, Maryland 20850, United States. Headquarters is at the same address. The mailing address is NIH Federal Credit Union, Department 2730, PO BOX 986500, Boston, MA 02298-6500. For Visa credit card payments, the address is Visa Credit Card Payments, NIH Federal Credit Union, PO Box 37603, Philadelphia, PA 19101-0603. Letters to the supervisory committee can be mailed to The Supervisory Committee, PO Box 1482, Rockville, MD 20850, or to NIH Federal Credit Union, PO Box 6475, Rockville, MD 20849-6475.

NIH Federal Credit Union customer service operational hours are Monday through Friday from 8 AM to 7 PM EST, and Saturday from 8 AM to 1 PM EST. It is closed on Sunday. Outside these hours, you can still use the website and send secure emails. This facility is available 24/7. Customer service will come back to you as soon as possible during operational hours. You can also access your accounts 24/7 via telephone banking.

You can contact the support team via the NIH Federal Credit Union website. You can use the secure email option for items with private and sensitive content. You can access live chat by clicking on “Let’s Chat” in the lower right corner of the NIHFCU website during business hours. Telephone banking is available at any time during the day or night. Dial 800-900-0644 to access. You can also follow customer service on Facebook, Instagram, YouTube, and LinkedIn.