Users can consult Niagara Frontier Transportation Authority's customer service via multiple phone lines based on their needs. The toll-free number 1-800-622-1220 is active for general inquiries between business hours. This helpline is also accessible for hearing-impaired consumers through TTY services. Clients with specific service requests or reservations can contact the Buffalo-Niagara International Airport at 1-716-630-6000. The Niagara Frontier Transportation Authority phone number 1-716-297-4494 is active to consult the Niagara Falls International Airport for similar purposes. Those with queries regarding Metro bus operations can call 1-716-855-7211 for efficient assistance. The customer support team is also available to provide Paratransit services at 1-716-855-7268. Lastly, 1-716-855-7300 is the helpline to contact the company headquarters for information and help. When calling the business agent, one must provide all the required information, including their identification details and those concerning the issues, for better assistance.
The company has published a single official email, info@nfta.com, to consult its agents for general information and assistance. Clients with official queries requiring documentation, such as those related to public records, can also use the Niagara Frontier Transportation Authority email to submit a request. Users unable to receive satisfactory solutions to their problems via email can also send a quick postal message to the relevant department for better assistance.
Customers unable to resolve their issues online can send a letter or visit the Niagara Frontier Transportation Authority headquarters at 181 Ellicott Street, Buffalo, NY 14203. That is the company's only central administrative spot within its entire framework, which is fully responsible for the region's transportation operations. Hence, when consulting it in person, one must make an appointment in the relevant department over the phone beforehand for convenience.
For an online consultation with Niagara Frontier Transportation Authority's customer service, open the company website in your browser and click Contact Us on its homepage. That will direct you to a feedback form on a new page. Complete it by providing all the required details, and submit the request between business hours. Users can also find several department-specific contact numbers for efficient assistance. The Niagara Frontier Transportation Authority website also features an FAQ section to benefit customers with queries regarding the company's programs and operations.
