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Contact NextDirect Customer Service

How to Reach a Person at NextDirect

Verified Contact Information
  • +44 333 777 4577

Customer Service:

  • +44 116 284 2000
Send Message

Customer Service:

pensions@next.co.uk
Pension Scheme
referencerequest@next.co.uk
References Inquiries

Fundraising/ Donations:

charities_department@next.co.uk

Jobs/ Career:

careers@next.co.uk

NextDirect Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular NextDirect Phone Number
+44 333 777 4577
Most Popular NextDirect Email Address
referencerequest@next.co.uk
Issue Resolution Rate
Low (29% reported full resolution)
Contact Method Distribution
94% phone, 6% email
Common Reasons for Contact
Request for information, refund, shipping and delivery
View full overview

How to Contact NextDirect?

How to Contact NextDirect?

The main contact numbers for NextDirect customer service are +44-333-777-4577 and +44-116-284-2000. These NextDirect phone numbers are meant for general inquiries, such as questions about Next, investor relations, and corporate responsibility. If you require support with these topics or other customer-related issues, such as product or order inquiries, these lines are open to assisting you. Just be sure to call within business hours to get support immediately.

NextDirect's head office is at Next plc, Desford Road, Enderby, Leicester LE19 4AT, United Kingdom. NextDirect office address is where corporate matters can be addressed. If you need to send formal correspondence or documents, this is the appropriate address. Clients can also speak directly to the company's customer service team at this address.

To access support via the NextDirect website, you can click on the "Contact Us" section. The section is designed to cater to the specific needs of your inquiry. If your questions are related to products, orders, delivery, stock availability, or your online account, the website leads you to a particular customer inquiries page. For shareholder-related questions, like those related to dividends or shares, details are found on Equiniti's Shareholder Services page or the Investor Enquiries page.
If your question concerns a Next pension scheme, you may contact the pensions team at pensions@next.co.uk. If your question concerns an employee-related question about pay or employment, you must contact the relevant HR or payroll team. For references for previous employees, write to ReferenceRequest@next.co.uk; for charity work, email charities_department@next.co.uk. Job applicants experiencing problems can contact the website or the designated support channels regarding their applications.
One can fill out a form from the NextDirect website when it's different. All these fields include name, Email address, type of query, subject, and message. As such, query response is undertaken within 10 days following to have completed working days. For supplementary information about the company, look under the Frequently Asked Questions section.

PissedConsumer Club

Contact Information

NextDirect Website:

NextDirect Help Center:

Corporate Office Address:

Next plc
Desford Road
Enderby, England LE19 4AT
United Kingdom

Summary of NextDirect Customer Service Calls

17 TOTAL
CALLS
00:00 AVG CALL
DURATION
29% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call NextDirect?

Request for Information Question:

  • “About my order”
  • “Question about expedited shipping options”
  • “How much is shipping taxes to Uganda for an order worth 368$”

Shipping and Delivery Question:

  • “Item not arrived”
  • “The size not good”
  • “My items have not been delivered”

Account Question:

  • “Forgotten password”

Refund Question:

  • “Amount still not refunded”

Other Question:

  • “Missed order”
  • “I can’t reach my order”
  • “Late order”

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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