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I traded up my iphone 6S phone at Verizon on Dec 24th for a new iphone 7. Verizon gave me a return envelope USPS/Newgistics.

I dropped off the phone in envelope on December 30th at USPS post office and took a photo of the label with tracking number. It was delivered Jan 3rd to the Newgistics Returns Agent according to the Tracking Information - see the attached photo BUT Verizon state they never received the phone and charged me $297. Do not send the phone by Newgistics. Take it to Verizon and make them give you a receipt.

There are too many complaints about Newgistics. They are obviously deceitful and have an internal theft problem.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $297.

Preferred solution: Full refund.

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