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Same thing happened to me, i called about an hour after i placed the order once i realized it was going to be sent to the wrong adress, called new egg they said i had to wait till it was in transit, then i called fed ex, they said i had have new egg call them and they can change the adress, and now that its in transit i call new egg back and they tell me they cant do anything for 1-2 days. One of the reps that i spoke to said "Once your charged your order cannot be modified" aka , told me to go *** myself. Been shopping on new egg for years spent thousands upon thousands, but after seeing how ridiculous it is to change my shipping adress im taking my business to bestbuy.com with price matching.

Reason of review: Order processing issue.

Location: Seekonk, Massachusetts

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Guest

I too have spent tens of thousands of dollars with them for an extended period of years, and every time I have to deal with customer service I am left wanting. They have just done this exact scenario to me as well. I'll be shocked if they have ever actually helped anyone.

Newegg_Support

Hello,

Thank you for taking the time to leave this review. We're saddened to hear about your recent negative experience and would love the opportunity to make this better for you. At your earliest convenience please send us an e-mail to wecare@newegg.com with your order details (order number, account e-mail address, etc.) and we'll be happy to see what we can do to help.

Thank you,

Dakota (Newegg Service)

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