Contact New York Pilates Customer Service

The company does not offer a direct New York Pilates contact email for customer service inquiries. However, you can send a message to the customer care team via the chat feature on the official website. To discuss your matter, share your experience, or file a complaint, click the chat icon in the bottom right corner of the main page and select the Message tab or click the Send Us a Message option. Type your question or describe your issue in the message box below, and the support agent will respond providing the required information as soon as they study your request. Business customers can reach customer relations experts at partnerships@newyorkpilates.com.

The New York Pilates customer service hours are Monday to Thursday from 7 a.m. to 9:30 p.m., Friday between 7 a.m. and 8:30 p.m., and from 9 a.m. to 5:30 p.m. ET on weekends. Within these hours, you can text or chat with the customer care agents regarding your membership, bookings, or cancellations. To check the specific studio’s hours of operation, visit the official website and click the Location tab at the bottom of the homepage. Select the studio from the list and click the View Schedule button to see the working hours and class schedule. Click the Book Class button to schedule a class for a time convenient for you.

To get in touch with the customer support online, visit the New York Pilates website and click the chat icon in the bottom right corner of the page. You can select the Send Us a Message option or click the Message tab to discuss your matter with the customer care agents online. The live assistants are available Monday through Thursday between 7 a.m. and 9:30 p.m., Friday from 7 a.m. to 8:30 p.m., and between 9 a.m. and 5:30 p.m. ET on weekends. You can also leave a message for customer service, and the company’s representative will contact you back as soon as they are online.