Contact New Jersey Natural Gas Customer Service

If you have a gas leak or natural gas emergency, call the New Jersey Natural Gas customer service team at 1-800-427-5325, available 24 hours a day and 7 days a week. The designated New Jersey Natural Gas phone number for out-of-state calls is 1-800-221-0051. If you have questions related to customer service, billing inquiries, or to report meter reading issues, call the New Jersey Natural Gas phone number at 1-800-221-0051. Tampering with a gas line or meter should be reported to the New Jersey Natural Gas customer service team at 1-800-631-6041, while the Consumer Action Helpline can be reached at 1-800-425-1109 for further assistance.

The New Jersey Natural Gas customer service team can be reached via email using several email addresses designated to serve specific questions. To contact New Jersey Natural Gas customer service in general or for billing assistance, customers may email customercare@njng.com or energyassist@njng.com. Business consumers can direct their questions to the New Jersey Natural Gas customer service team at businesscare@njng.com for expert handling. Excess Flow Valves-related questions should be directed to efv@njng.com. To opt out of marketing messages, send an email to sitesupport@njresources.com.

New Jersey Natural Gas has several office locations available for customer support. The main corporate office is P.O. Box 1476, 1215 Wyckoff, Wall, New Jersey 07719. Additional service branches include 633 Lake Avenue in Asbury Park and 775 Vassar Avenue in Lakewood. Customers may visit the New Jersey Natural Gas address Rockaway office at 201 Roundhill Drive, Roundhill Corporate Center, for bill payment transactions only. These offices assist with account management, payment processing, scheduling payment arrangements, and exploring energy assistance options.

New Jersey Natural Gas provides customer service assistance Monday through Friday from 6 AM to 10 PM and Saturdays and Sundays from 6 AM to 6 PM. The New Jersey Natural Gas customer service team can help with billing inquiries, service requests, and general account support during the mentioned hours. In the event of a natural gas emergency, such as a suspected gas leak, it is critical to evacuate the area immediately and call the New Jersey Natural Gas customer service team's 24/7 emergency hotline at 1-800-427-5325 from a safe location. This emergency line is monitored 24/7 to ensure a prompt response to urgent safety concerns.

You may also reach New Jersey Natural Gas customer service online via their website's Contact Us page. The New Jersey Natural Gas website allows customers to send inquiries in real-time and has primary contact numbers for specific services, such as billing, emergencies, and customer services. You may also check the FAQs page for immediate support, which provides answers to common questions and allows you to resolve common problems efficiently.