New Era Cap Phone Numbers and Emails

Toll-Free Number:

  • (866) 700-4150
Send Message

Customer Service:

  • (866) 263-5566
    Canada Toll Free
  • (305) 822-4606
    Hialeah, FL
  • +3 493 016 0368
    Barcelona, Spain
  • +39 069 480 7888
    Bologna, Italy
  • +492 219 825 6051
    Cologne, Germany
  • +44 190 841 0435
    Europe
  • +8 523 127 0100
    Kowloon Bay, Hong Kong
  • +44 207 580 6984
    London, UK
  • +52 553 683 1666
    Mexico/Latin America
  • +1 416 240 9991
    Ontario, Canada
  • +3 397 459 3040
    Paris, France
  • +8 223 444 5950
    Seoul, South Korea
  • +86 216 330 9511
    Shanghai, China
  • +6 139 699 5288
    South Melbourne, Australia

  • +8 135 773 6730
    Tokyo, Japan

Headquarters:

  • (877) 632-5950
    Toll Free
  • (716) 604-9000

New Era Cap Emails:

Customer Service
Legal
Copyright Infringement Inquiries, Privacy Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

New Era Cap Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • New Era Cap Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    91% phone 9% email
  • The best phone number to call New Era Cap is 8667004150. 91% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 2 minutes.

  • Be prepared for the call as New Era Cap may ask you for the following information to identify you as a customer: email.

View full overview ›

How to Contact New Era Cap?

Most Popular Number:

(866) 700-4150
Total calls: 130 Last call: Jul 12, 2024

New Era Cap customer service phone number is 866 700 4150. The support number assists the clients regarding general questions about the company and its services. The Canadian toll-free telephone number is 866 263 5566. To engage with the customer care department from Hialeah, FL, call 305 822 4606. The New Era Cap phone number of Barcelona support specialists is 3 493 016 0368. Using the contact line you can speak with managers in the live way and ask direct questions.

New Era Cap email is questions@neweracap.com. Send the letter to ask the questions to the New Era Cap customer service, report about the problem or solve the technical issue. Describe what has happened in detail and mention your contact details. The specialists will contact you or write to the email address. ou can use email to update the information about gift cards. Indicate your name, gift card number, photo and available balance. The New Era Cap contact team will consider the request and return with the response.

New Era Cap hours are Monday through Friday from 9 a.m. to 5 p.m. EST. The managers do not work during the weekdays and holidays. The actual information about the operation time through the public holidays is on the New Era Cap website.
To leave the request when the support team is outside of the office, use the online chat. The icon to launch the New Era Cap live chat is on the right-hand side of the page. Press it, indicate the details and send.

New Era Cap address of the corporate office is 160 Delaware Ave Buffalo, New York 14202
United States. Send the letter to get in touch with the department of the company. The period for response can take up to 7 days.

PissedConsumer Club

Contact Information

New Era Cap Website:

New Era Cap Help Center:

Corporate Office Address:

New Era Cap, LLC
160 Delaware Ave.
Buffalo, New York 14202
United States

Other Info (opening hours):

Customer Service Hours:

Monday - Friday: 9:00am - 5:00pm (EST)


Other Locations:

6205A Airport Rd., Ste 102

Mississauga, ON L4V 1E1

Canada

Fax: +1(905) 673-9002


1st Fl. East CBX2

Midsummer Blvd.

Milton Keynes MK9 2EA

United Kingdom


Creative Cubes

Level 5, 111 Cecil St.

South Melbourne, VIC 3205

Australia

More contact details

Fax:

+1(716) 604-9299

New Era Cap Customer Service Reviews

2.3 / 5
Poor
Guest-5900843
Loss package
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Great company refund me no questions asked for my loss package. I will shop with them again. Thank you for your help!

Read full review
Linzi W Tfk
Want my refund
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I returned my item and have not received my refund and cant get ahold of anyone to even ask about it. Their customer care is terrible

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How Good is New Era Cap's Customer Service?

Sima Acc
Sima Acc
Feels Disappointed | Jul 08, 2024

I'm still waiting on my delivery it's been more than 10 days

Read full quote
Katharyn Ajt
Katharyn Ajt
Feels Disappointed | Jun 10, 2024

Tried to order a cap, and order would not go thru. I'm gonna wait to return to LA. And just go to Lids.To get your products. It's much easier.

Read full quote
Samuell Ycc
Samuell Ycc
Feels Disappointed | May 17, 2024

I have not received my hat this is 2 time I have not received my hat what is going on

Read full quote
Kmari Dut
Kmari Dut
Feels Satisfied | May 17, 2024

I was trying to talk to someone but never did

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Dwayne F Hws
Dwayne F Hws
Feels Disappointed | Jan 28, 2024

I have not received my hats order and no one is responding to me

Read full quote
Teshawn Ifj
Teshawn Ifj
Feels Disappointed | Jan 08, 2024

nobody got i touch with me or had the courtesy to call me ok they took 43.09 ok

Read full quote

Summary of New Era Cap Customer Service Calls

143 TOTAL
CALLS
01:36 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call New Era Cap?

Shipping and Delivery Question:

  • “No tracking number”
  • “My order not received”
  • “Need to send a hat back wrong size”

Return/ Replace Question:

  • “Need to change my shipping address”
  • “Return”
  • “Return my order , wrong sizes”

Payments and Charges Question:

  • “Billing issues”
  • “Billing address not matching”
  • “Trying to charge to express shipping”

Product/ Service Question:

  • “Bad product”
  • “Damaged hat”
  • “Hat was damaged when I received it”

Refund Question:

  • “Want my refund”
  • “Refund status”

Activation/ Cancellation Question:

  • “Cancel a order”

Request for Information Question:

  • “Checking on order”
  • “Want to check on my order”

Cards Question:

  • “Card charged”
  • “I paid for a hat on line now its sayings finish paying but done took it off my card”

Other Question:

  • “Information”
  • “Paquete perdido”
  • “Need to speak to someone”

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