Contact New Era Cap Customer Service
New Era Cap Phone Numbers and Emails
Toll-Free Number:
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(866) 700-4150
Customer Service:
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(866) 263-5566Canada Toll Free
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(305) 822-4606Hialeah, FL
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+3 493 016 0368Barcelona, Spain
New Era Cap Emails:
How to Contact New Era Cap?
Most Popular Number:
| Total calls: 370 | Issues resolved: 3 | Last call: May 18, 2025 |
New Era Cap Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
New Era Cap Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call New Era Cap is 8667004150. 90% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 7% of customers reported contacting a real person successfully.
The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as New Era Cap may ask you for the following information to identify you as a customer: email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
New Era Cap Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call New Era Cap is 8667004150. 90% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 7% of customers reported contacting a real person successfully.
The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as New Era Cap may ask you for the following information to identify you as a customer: email.
People call New Era Cap mainly because of request for information, return/ replace, shipping and delivery.
5% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact New Era Cap is questions@neweracap.com. 97% of customers use this email address to address their issues and concerns.
Contact Information
New Era Cap Website:
New Era Cap Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours:
Monday - Friday: 9:00am - 5:00pm (EST)
Other Locations:
6205A Airport Rd., Ste 102
Mississauga, ON L4V 1E1
Canada
Fax: +1(905) 673-9002
1st Fl. East CBX2
Midsummer Blvd.
Milton Keynes MK9 2EA
United Kingdom
Creative Cubes
Level 5, 111 Cecil St.
South Melbourne, VIC 3205
Australia
Fax:
New Era Cap Customer Service Reviews
Void, and you still haven't given me an update but took my money . Why can't anyone tell me where my order is
I placed an order 19 days ago and have not recieved any shipping information. There is no phone contact and email has not been answered.
They took the money out of my checking account but have not provided the item or any information concerning the shipping of the item. This is frustrating and bad business practices.
How Good is New Era Cap's Customer Service?
Summary of New Era Cap Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call New Era Cap?
Shipping and Delivery Question:
- “Order issue”
- “Was sent the wrong size hat”
- “Order not delivered”
Request for Information Question:
- “Request refund”
- “Looking for UNC ball hat with Low profile Navy with light blue letter on front/Side”
- “Can I change shipping address on my order”
Return/ Replace Question:
- “Correct size”
- “Returns”
- “Sent me the incorrect size”
Product/ Service Question:
- “Haven’t received my purchase from 3weeks ago”
- “My ordered product”
- “Defective hat”
Refund Question:
- “Refund”
- “Refund not received it’s been 3 months”
- “Refund status”
Payments and Charges Question:
- “My credit card went through on there end but not yours”
- “Info on a Bill’s jackEt”
- “Didn’t get caps but was charged”
Activation/ Cancellation Question:
- “To cancel and order I made”
- “Cancel order”
- “Cancelación de pedidos”
Account Question:
- “One order of same order .accidentally order due to first order didn't show .until I looked at my email”
- “Promo code isnt working today amd was yesterday”
Staff Question:
- “Need customer service asap”
- “Customer Service Order Wrong”
Cards Question:
- “Card charged”
- “I paid for a hat on line now its sayings finish paying but done took it off my card”
Other Question:
- “Placed two order of same thing”
- “U sent me the wrong hat”
- “Didn’t Receive order”
Compare New Era Cap Customer Service To
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