Contact New Era Cap Customer Service
How to Reach a Person at New Era Cap
Toll-Free Number:
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1-877-632-5950Toll Free
Customer Service:
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1-716-712-4246App Support
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1-866-263-5566Canada Toll Free
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1-305-822-4606Hialeah, FL
Legal:
New Era Cap Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular New Era Cap Phone Number | 1 (877) 632-5950 |
| Average Hold Time | 00:04:21 |
| Average Calls duration | 1 minute |
| Most Popular New Era Cap Email Address | questions@neweracap.com |
| Issue Resolution Rate | Low (6% reported full resolution) |
| New Era Cap Customer Service Rating | 2 out of 5 |
| Overall Customer Sentiment | Mostly dissatisfied |
| Contact Method Distribution | 87% phone, 13% email |
| Common Reasons for Contact | Return/ replace, request for information, shipping and delivery |
| Prepare before the call to New Era Cap | Nothing or email |
How to Contact New Era Cap?
Most Popular Number:
| Total calls: 190 | Issues resolved: 7 | Last call: Jul 11, 2026 |
Contact Information
New Era Cap Website:
New Era Cap Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours:
Monday - Friday: 9:00am - 5:00pm (EST)
Other Locations:
6205A Airport Rd., Ste 102
Mississauga, ON L4V 1E1
Canada
Fax: +1(905) 673-9002
1st Fl. East CBX2
Midsummer Blvd.
Milton Keynes MK9 2EA
United Kingdom
Creative Cubes
Level 5, 111 Cecil St.
South Melbourne, VIC 3205
Australia
Fax:
Summary of New Era Cap Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call New Era Cap?
Shipping and Delivery Question:
- “Need right tracking number”
- “My order hasn’t been delivered!”
- “I never received my delivery that was supposed to come today.”
Return/ Replace Question:
- “Exchange a hat”
- “Return my order”
- “Return item for same price repurchase”
Request for Information Question:
- “Track my order”
- Don’t receive everything I ordered. Emailed them and received no response.
- “No order confirmation”
Product/ Service Question:
- “I received a defective cap”
- “Where's my product that I paid for over three weeks ago?”
- “Pending purchase”
Refund Question:
- “Refund”
- “I want my refund”
- “I would like a total refund for my order !! You people are a joke!!!”
Activation/ Cancellation Question:
- “Cancel my order”
- “I want to cancel an order”
- “Cancel order”
Payments and Charges Question:
- “Discount”
- “Discount not added”
- “Discount doesnt work”
Account Question:
- “I Can't Use The Prmo Code”
- “I need to delete and adress on my account I have two different addresses on my account I only need 1”
- “One order of same order .accidentally order due to first order didn't show .until I looked at my email”
Staff Question:
- “Customer service”
- “Need customer service asap”
- “Customer Service Order Wrong”
Website/ Application Question:
- “I need more Capp Nicaragua classic béisbol 9FORTY A-FRAME TRUCKER and 9FORTY A- Snapback”
- “App issue”
Cards Question:
- “Card charged”
- “I paid for a hat on line now its sayings finish paying but done took it off my card”
Other Question:
- “Incomplete order”
- “Got my hat and it's dirty”
- “Problemas con una compra en linea”
Compare New Era Cap Customer Service To
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