Network Rail's customer care department can be contacted on their switchboard at +44 330 857 8000. They are operational Monday to Friday, between 9 AM and 5 PM. For emergencies or help outside business hours, you can contact Network Rail's National helpline at +44-345-711-4141, which is open 24/7. The customer care department can address a variety of questions, including station amenities, train delays, safety concerns, and general comments about the rail network. For job inquiries, the Network Rail phone number for the recruitment department is +44-330-855-1140. To report crime or suspicious activities, you are required to call the British Transport Police on 0800-40-5040 or text 61016.
Network Rail has specific email addresses to respond to various types of questions. To report general support or issues with their site, you can send an email to Network Rail's email address, websupport@networkrail.co.uk. Freedom of Information Act requests need to be emailed to foi@networkrail.co.uk. If you have concerns about transparency, such as ethics or disclosure, email tedteam@networkrail.co.uk. If the question concerns charitable giving or donations, contact Network Rail at charitablegiving@networkrail.co.uk. Writing to the correct Network Rail email address ensures a prompt and accurate reply.
Network Rail headquarters are at Waterloo General Office, London, England SE1 8SW, United Kingdom. This address can be used for formal letters or inquiries about company business, services, or other general matters. However, it is recommended to use the Network Rail phone number to contact the support team or the email addresses listed on the company's official website for faster assistance.
Network Rail offers several online channels for contacting its support team. You can contact them through the contact form on their official website with any questions you may have. Network Rail can also be contacted via the live chat option for immediate assistance. Network Rail also maintains its presence on Facebook, Instagram, LinkedIn, X (formerly Twitter), and YouTube, where you may get updates or contact them for general inquiries.
