Network Health customer service can be called at the toll-free number (800) 826-0940. Information about employer plans is available at this number. Other customer service numbers include (920) 720-1300 for employer plans, and (920) 720-1400 or (855) 275-1400 for individual and family plans. The support team tries its best to assist you. Under some circumstances, if they are unable to, they will transfer the call to the right department.
You can use the Network Health email addresses to contact customer service. For community engagement, email cx@networkhealth.com. The enrollment service is available at nhcommerialenrollment@networkhealth.com. For more information about the WellnessWays programme, send an email to wellnessways@networkhealth.com. People interested in becoming a contracted provider must email their details to nhpmanagedcarecontracting@networkhealth.com.
Network Health headquarters is located at Network Health, Inc., 1570 Midway Pl., Menasha, Wisconsin 54952, United States. You are welcome to mail a detailed letter to the headquarters about unresolved issues. The street address is also the mailing address. Alternatively, you can arrange to visit a senior representative to discuss these issues, if a visit is logistically possible for you. You can also meet senior representatives at the other office location, namely 16960 W. Greenfield Ave., Ste. 5, Brookfield, WI 53005.
Network Health customer service operational hours are from 8:00 AM to 5:00 PM on Monday, Wednesday, Thursday, and Friday. On Tuesday, customer service is available from 8:00 am to 4:00 pm. It is closed at weekends. Outside these hours, you can still send an email to the support team. One of the customer service agents will respond as soon as possible during business hours. The website is also available 24/7.
You can contact the support team online by using the Network Health website. Go to the website and click on “Contact Us”. Various ways to contact or browse the website and other published information will be shown on your screen. Select an option and follow the prompts. For questions related to your personal Network Health membership, you can send a secure message by using your member portal account. To get to the portal, go to login.networkhealth.com.
