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Contact NetEase Customer Service

How to Reach a Person at NetEase

Verified Contact Information
  • +86 400 867 1360
    netease Youdao

Customer Service:

  • +86 208 510 5163
    Guangzhou City, Guangdong Province, China
  • +86 108 255 8163
    Haidian District, Beijing, China
  • +86 216 194 7163
    Hongkou District, Shanghai, China
  • +86 400 800 4163
    Youdao Smart Hardware

Emergency/ Hotline:

  • +86 400 036 8163

Complaints/ Feedback:

  • +865 718 985 3167
    For Reporting Illegal and Bad Information

Headquarters:

  • +865 718 985 2163

Media:

  • +86 108 255 8147
    Marketing Inquiries (Haidian District, Beijing, China)
  • +86 216 194 7279
    Marketing Inquiries (Hongkou District, Shanghai, China )

Sales/ Reservations:

  • +86 208 510 5291
    Guangzhou City, Guangdong Province, China
  • +86 208 510 6684
    Guangzhou City, Guangdong Province, China
  • +86 108 255 8163 ext 88118
    Haidian District, Beijing, China
Send Message

Complaints/ Feedback:

jubao@vip.163.com

Legal:

privacy@service.netease.com
Privacy Inquiries

NetEase Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular NetEase Phone Number
+86 400 867 1360
Most Popular NetEase Email Address
jubao@vip.163.com
Issue Resolution Rate
Low (8% reported full resolution)
NetEase Customer Service Rating
5 out of 5
Overall Customer Sentiment
Mostly satisfied
Contact Method Distribution
81% phone, 19% email
View full overview
PissedConsumer Club

Contact Information

NetEase Website:

NetEase Help Center:

Corporate Office Address:

NetEase Inc.
No. 599, Wangshang Road, Binjiang District
Hangzhou, Zhejiang 310052
China

Other Info (opening hours):

Other Locations:

No. 7, West District, Phase II,

Zhongguancun Software Park,

No. 10 Northwest Wangdong Road,

Haidian District, Beijing 100084


3rd Floor, Building 2,

Peninsula Bay Creative Industry Park,

No. 735 Liyang Road, Hongkou District,

Shanghai, China 200080


No. 1, 3, 5, Siyun Road, Tianhe District,

Guangzhou City, Guangdong Province 510665


Additional Phone Numbers:

Customer Service 95163234

Game Customer Service 95163000

Dahua West Tour 95163555

Fantasy Westward Journey Service 95163999

Three World 95163777

More contact details

Summary of NetEase Customer Service Calls

145 TOTAL
CALLS
00:00 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Compare NetEase Customer Service To

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
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The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

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