NetEase Phone Numbers and Emails

Customer Service:

  • +86 208 510 5163
    Guangzhou City, Guangdong Province, China
  • +86 108 255 8163
    Haidian District, Beijing, China
  • +86 216 194 7163
    Hongkou District, Shanghai, China
  • +86 400 867 1360
    netease Youdao
  • +86 400 800 4163
    Youdao Smart Hardware

Emergency/ Hotline:

  • +86 400 036 8163

Complaints/ Feedback:

  • +865 718 985 3167
    For Reporting Illegal and Bad Information

Headquarters:

  • +865 718 985 2163

Media:

  • +86 108 255 8147
    Marketing Inquiries (Haidian District, Beijing, China)
  • +86 216 194 7279
    Marketing Inquiries (Hongkou District, Shanghai, China )

Sales/ Reservations:

  • +86 208 510 5291
    Guangzhou City, Guangdong Province, China
  • +86 208 510 6684
    Guangzhou City, Guangdong Province, China
  • +86 108 255 8163 ext 88118
    Haidian District, Beijing, China
Send Message

NetEase Emails:

Complaints/ Feedback
Legal
Privacy Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

NetEase Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • NetEase Customer Service is rated at 3.3 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by email.

    Source Distribution
    46% phone 54% email
  • The best email to contact NetEase is jubao@vip.163.com. 80% of customers use this email address to address their issues and concerns.

  • The best phone number to call NetEase is 862085105163. 38% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Thursday, while the shortest are on Wednesday.

View full overview ›
PissedConsumer Club

Contact Information

NetEase Website:

NetEase Help Center:

Corporate Office Address:

NetEase Inc.
No. 599, Wangshang Road, Binjiang District
Hangzhou, Zhejiang 310052
China

Other Info (opening hours):

Other Locations:

No. 7, West District, Phase II,

Zhongguancun Software Park,

No. 10 Northwest Wangdong Road,

Haidian District, Beijing 100084


3rd Floor, Building 2,

Peninsula Bay Creative Industry Park,

No. 735 Liyang Road, Hongkou District,

Shanghai, China 200080


No. 1, 3, 5, Siyun Road, Tianhe District,

Guangzhou City, Guangdong Province 510665


Additional Phone Numbers:

Customer Service 95163234

Game Customer Service 95163000

Dahua West Tour 95163555

Fantasy Westward Journey Service 95163999

Three World 95163777

More contact details

NetEase Rating Based on 3 Reviews

Rating details

3.3
more details
Customer service
Discounts and Special Offers
Product or Service Quality
Privacy and Data Security

Rating stats

Rating trend

Summary of NetEase Customer Service Calls

13 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call NetEase?

Account Question:

  • “Account issues”
  • “Account got stolen on IDV”
  • “They banned me for a dumb reason”

Shipping and Delivery Question:

  • “Package cannot be delivered, only sender can alter the shipping address.”

Other Question:

  • “Camp issues”
  • “Fed credits issue”

Compare NetEase To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Linkvertise
91 reviews
1.8
OpenAI
51 reviews
2.2
Microworkers
42 reviews
2.6
Write a review
Do you have something to say about NetEase? What happened? What can we help you with?
Submit review Don't show this popup