Contact NetEase Customer Service
How to Reach a Person at NetEase
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+86 400 867 1360netease Youdao
Customer Service:
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+86 208 510 5163Guangzhou City, Guangdong Province, China
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+86 108 255 8163Haidian District, Beijing, China
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+86 216 194 7163Hongkou District, Shanghai, China
Complaints/ Feedback:
Legal:
NetEase Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular NetEase Phone Number | +86 400 867 1360 |
| Most Popular NetEase Email Address | jubao@vip.163.com |
| Issue Resolution Rate | Low (8% reported full resolution) |
| NetEase Customer Service Rating | 5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 81% phone, 19% email |
| Common Reasons for Contact | Account, product/ service and request for information |
| Prepare before the call to NetEase | First and last name |
Contact Information
NetEase Website:
NetEase Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
No. 7, West District, Phase II,
Zhongguancun Software Park,
No. 10 Northwest Wangdong Road,
Haidian District, Beijing 100084
3rd Floor, Building 2,
Peninsula Bay Creative Industry Park,
No. 735 Liyang Road, Hongkou District,
Shanghai, China 200080
No. 1, 3, 5, Siyun Road, Tianhe District,
Guangzhou City, Guangdong Province 510665
Additional Phone Numbers:
Customer Service 95163234
Game Customer Service 95163000
Dahua West Tour 95163555
Fantasy Westward Journey Service 95163999
Three World 95163777
Summary of NetEase Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Compare NetEase Customer Service To
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