Contact NetEase Customer Service
NetEase Phone Numbers and Emails
Customer Service:
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+86 208 510 5163Guangzhou City, Guangdong Province, China
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+86 108 255 8163Haidian District, Beijing, China
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+86 216 194 7163Hongkou District, Shanghai, China
NetEase Emails:
NetEase Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call NetEase is 862085105163. 74% of consumers used this number to address their issues and concerns.
The longest wait times are on Thursday, while the shortest are on Monday and Tuesday.
People call NetEase mainly because of account, product/ service, shipping and delivery.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call NetEase is 862085105163. 74% of consumers used this number to address their issues and concerns.
The longest wait times are on Thursday, while the shortest are on Monday and Tuesday.
People call NetEase mainly because of account, product/ service, shipping and delivery.
The best email to contact NetEase is jubao@vip.163.com. 70% of customers use this email address to address their issues and concerns.
Contact Information
NetEase Website:
NetEase Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
No. 7, West District, Phase II,
Zhongguancun Software Park,
No. 10 Northwest Wangdong Road,
Haidian District, Beijing 100084
3rd Floor, Building 2,
Peninsula Bay Creative Industry Park,
No. 735 Liyang Road, Hongkou District,
Shanghai, China 200080
No. 1, 3, 5, Siyun Road, Tianhe District,
Guangzhou City, Guangdong Province 510665
Additional Phone Numbers:
Customer Service 95163234
Game Customer Service 95163000
Dahua West Tour 95163555
Fantasy Westward Journey Service 95163999
Three World 95163777
Summary of NetEase Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call NetEase?
Account Question:
- “Logged out of Account”
- “Someone getting in my bank account”
- “Lost account”
Product/ Service Question:
- “Id like to explain a situation because no one is answering me in the game”
- “Purchase not going through”
Employment Question:
- “Marvel rivals voice job”
Shipping and Delivery Question:
- “Package cannot be delivered, only sender can alter the shipping address.”
Payments and Charges Question:
- “Fed credits issue”
Other Question:
- “Ban”
- “Marvel rivals”
- “Skin idea for Iron Fist”
Compare NetEase Customer Service To
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