The Neostrata customer support phone number is (800) 628-9904. Contact the company by phone to speak with a support agent and get updates on bestselling products and available skincare cosmetics, get skincare tips, report issues with your account access, manage your order and address payment issues, request a return or exchange, etc. The best day to contact the company by phone is Monday, while Tuesdays have the longest wait times.
The Neostrata email address for consumer assistance is custsvc@neostrata.com. If you are an international customer who has issues with their order, please send an email to neointl@neostrata.com. For more convenience, customers can send messages to the company via the Neostrata website.
Media experts who seek to get in touch with the PR team should send their messages to prneostrata@its.jnj.com. If you have issues that are time-sensitive, the best option would be to contact the company by phone.
Neostrata customer service phone lines are open Monday through Friday from 9 am to 5.30 pm EST. Contact the company by phone within these business hours to get information about donations, policies, website navigation, billing and online orders. The holiday season may be the reason for schedule changes, so make sure to contact the company in advance to get updates on possible changes in the support hours.
To send a message to the support team via the Neostrata website scroll down the page and click on the “Contact Us” button. Then, choose the “Contact Us by Email” option and follow the link to submit a message. Please allow the Neostrata customer care professionals 48 hours to get back to you with an answer.
