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1.0

One would think that setting up auto-pay would be a good thing. But not with this company.

They have this HIDDEN clause that says auto pay = forbearance. This = increased interest and payment. I called when I saw this (within 30 days) and was PROMISED that it would be reversed (interested and revert payment amount). I did what I was asked and called back to confirm it was taken care of.

Guess what, they said it was a mistake and they apologize for what the other person told me. Apology? I don't want a *** apology, I want it resolved. I hate (HATE) *** people.

Horrible customer service ... horrible outcome.

Another thing, it would be different if I was in default or made late payments, but NO! I haven't.

I paid consistently for many years ...and thought it would be easier on me to set up auto-draft. Well that bit me in the *** Very very aggravated and disappointed.

Reason of review: Poor customer service.

Preferred solution: do what was promised!!!.

Nelnet Cons: Not applying principle to payment, Lack of customer service, Inconsistent answers to questions, Deceitful tatics.

Location: Raleigh, North Carolina

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