Nelnet - False and/or inaccurate information about amount due.

8 of 147 Nelnet reviews

Website showed amount due $0.00 because I always pay more than the minimum.Then I received an email saying I was past due by a certain amount.

Then a second email with a completely different amount. Customer service at Nelnet said I didn't pay the minimum amount, therefore I was past due. Past due? On $0.00?

Are you kidding me? I even sent them a screenshot and they still can't tell me why the emails show two different amounts than what was reflected on their website. I now have to take screenshots of each and every screen and email I receive because of their questionable accounting skills.

This is actually the second time they have given false or inaccurate information.These guys are a joke.

This review is a subjective opinion of a user.
Report Comment

More Review Details

Reason of review:
Poor customer service
Product or service
Nelnet Student Loan
Review category
Loans and Mortgages
review #950001
Had an experience with Nelnet? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
8 of 147 Nelnet reviews

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

 
×
You were reading a complaint about Nelnet.
Filing a new complaint about
×