The easiest way to contact Neighbors Credit Union customer service is to call its toll-free number 1-800-325-2697. If you encounter problems with the toll-free number, call the other general Neighbors Credit Union phone number, 1-800-631-3197. You can also call specific departments directly. To activate a credit card, for instance, call 1-866-605-6165. For lost and stolen cards, call (833) 333-0386. If you have concerns about telephone banking, call 1-314-892-5400. For more published numbers, please consult the website.
You can send your general concerns to the company using the Neighbors Credit Union email system. You can send your email to info@neighborscu.org. However, it is easier to go to the website and click “Contact Us.” Fill out the message form on your screen and provide details about your issue. Select the recipient and submit the message. Concerns about mortgage home loans can be sent to mortgage@neighborscu.org. You can expect a response to your email or message within 2 to 3 working days.
People with complex unresolved issues can request an appointment with a senior company representative at Neighbors Credit Union headquarters. The headquarters is at the corporate office, which is located at Neighbors Credit Union, 6300 S Lindbergh Blvd., St. Louis, Missouri 63123, United States. This is also the Neighbors Credit Union customer service mailing address. If you cannot visit headquarters, you can write a detailed letter and mail it to customer service.
Neighbors Credit Union's hours of operation vary from location to location. It is recommended that you consult the website before you plan a visit. Usually, the lobbies are open during the week from 9 AM to 5 PM but are closed for lunch from 11 AM to noon. Branch drive-up video service representatives are available during this time. Walk-up video service is normally available from 9 AM to 7 PM, seven days a week.
To contact support online, go to the Neighbors Credit Union website. Click “Contact Us” and then select the applicable option. You can get help on many topics, such as savings, checking, clubs, loans, credit cards, electronic services, business services, insurance, etc. Alternatively, you can request a chat by clicking on the chat icon on the website.
