Nebraska Furniture Mart - Damaged leather recliners
4 weeks ago we purchased two Laz boy leather recliners from NFM KCK.
We where told it would be 4 weeks for delivery, so I drove 90 mile to get the chairs only to get home, take them out of the boxes, and both are damaged!Nfm told me that they will send new chairs out on July 30...4 weeks, I said that's fine but will need to be after 4 pm, was told no problem.
Today my wife gets a call that the chairs will be delivered between 1-3 pm...we are at work. I called Nfm and was told that they shouldn't have given us a time of delivery, and there is nothing they can do! Really?!
They wouldn't look up the reference number that stated the delivery time, so on top of wasting my gas, now my time off to have them delivered in another two weeks, I'm making payments on damaged goods.Unless NFM bends over backwards to make this write, this will be the last purchase from them, EVER!
More Review Details
|Diversity of Products or Services|
|Product or Service Quality|
|Exchange, Refund and Cancellation Policy|
What I liked
What I disliked
- Customer service resolution
- Product or customer service
- Customer service
- Reason of review:
- Poor customer service
- Monetary loss:
- Product or service
- La-Z-Boy Leather Recliner
- Review category
- Furniture and Decor
Author wants to be contacted by the company. Learn more ›