Contact NBN Customer Service

In addition to phone communication, the telecommunications company provides a written option for non-urgent inquiries. Although NBN doesn’t share direct emails, you can reach out to the customer support specialist via one of the contact forms. To access them, open the “Support” block at the bottom menu and click on “Contact us”. In the “CONTACT NBN ONLINE TO” block, choose the option you need and follow the arrow. Such a format of communication is a quick way to submit queries and get responses tailored to your issue.

You can reach out to one of the NBN specialists online via the official company website in several ways. They all are accessible on the “Contact us” page. There, you’ll find a range of options, including contact forms for checking an existing inquiry, reporting damage to property or NBN equipment, making a complaint, and others. Additionally, the company provides an online chat option for real-time assistance. It is available as an appropriate icon in the lower-right corner.

If you need to send legal documents or discuss corporate-related matters in person, note the following NBN address: Level 13, 100 Mount Street, North Sydney, NSW 2060, Australia. Are you far from Sydney, but closer to Melbourne? Visit the branch location at Tower 5, Level 14, 727 Collins Street, Docklands, VIC 3008, Australia. By choosing to mail, be ready to wait for a response longer than via email. In the case of an in-person meeting, make an appointment in advance.