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Contact NBKC Bank Customer Service

How to Reach a Person at NBKC Bank

Verified Contact Information

Toll-Free Number:

  • 1-888-905-2165
Call Now
Send Message

Customer Service:

  • 1-866-931-0850
    Secure Messages
  • 1-816-965-1400
  • 1-877-777-7298
  • 1-800-375-8096

General Info:

  • 1-833-933-1681
  • 1-913-253-0180
  • 1-855-230-0480

Customer Service:

customersupport@nbkc.com
custserve@yourmortgageonline.com
Existing Mortgage Customer Support ()
homeloansservicing@nbkc.com
Loans support
mortgage@nbkc.com
Mortage Services
getstarted@nbkc.com

Jobs/ Career:

recruiting@nbkc.com

Legal:

compliance.ccpa@nbkc.com
CCPA Inquiries

NBKC Bank Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular NBKC Bank Phone Number
1 (888) 905-2165
Average Calls duration
1 minute
Most Popular NBKC Bank Email Address
customersupport@nbkc.com
Issue Resolution Rate
Low (20% reported full resolution)
Contact Method Distribution
92% phone, 8% email
Common Reasons for Contact
Account, cards, payments and charges
View full overview

How to Contact NBKC Bank?

The NBKC bank customer service number for general information is 1-816-965-1400. Whenever you have questions about the deposit account, contact the customer support representative at 1-866-931-0850. To report a lost or stolen debit card, dial 1-833-933-1681. You can inquire about the online account application at 1-877-777-7298. The NBKC bank phone number for new mortgage loan inquiries and assistance obtaining or refinancing a home loan is 1-800-375-8096. The existing mortgage customer care phone for 8-digit loan numbers is 1-913-253-0180. Customers with 10-digit loan numbers can reach the Help Center at 1-855-230-0480 for information and support. If you have questions regarding the Privacy Policy, dial 1-888-905-2165.

The NBKC bank contact email for customer service inquiries is customersupport@nbkc.com. You can send your concerns, complaints, and compliments to this address. To learn more about the company’s services, write to getstarted@nbkc.com. If you have questions about Home Loans, the customer care team at mortgage@nbkc.com is ready to answer. Existing mortgage customers with an 8-digit loan number can discuss their inquiries with the company’s agent at homeloansservicing@nbkc.com. If you have a 10-digit loan number, contact Existing Mortgage Customer Support at custserve@yourmortgageonline.com. The Privacy Policy questions can be sent to compliance.CCPA@nbkc.com. If you are interested in a job position at the company, send your resume to recruiting@nbkc.com.

The NBKC bank address to reach official representatives at the company’s headquarters is NBKC Bank, 1 Corporate Drive, Suite 360, Lake Zurich, Illinois 60047, United States. You can send official correspondence and documentation to this office. The NBKC bank customer service team is also ready to handle consumers’ concerns, complaints, and suggestions sent to this address. To receive protections provided under RESPA, mail notices of error and requests for information to this corporate office, including the specific attention line: Attention: Mail Stop NOE1290. If you have questions regarding the Privacy Policy, contact the Data Protection Officer at NBKC Bank, Attn: Privacy and CCPA Compliance, 8320 Ward Parkway, Kansas City, MO 64114.

The NBKC Bank hours for phone support are Monday to Friday from 7 a.m. to 6 p.m. CST. If you prefer online communication, you can use the live chat on the official website Monday to Friday from 7 a.m. to 6 p.m. CST and Saturday between 9 a.m. and 1 p.m. CST. If you need to report a lost or stolen debit card, you can call the NBKC Bank hotline 24/7. To inquire about an online account application or existing mortgage, contact the customer care team Monday to Friday between 8 a.m. and 5 p.m. CST. The New Mortgage Loan phone line is available from 8 a.m. to 7 p.m. CST on weekdays.

PissedConsumer Club

Contact Information

NBKC Bank Website:

NBKC Bank Help Center:

Corporate Office Address:

NBKC Bank
1 Corporate Drive, Suite 360
Lake Zurich, Illinois 60047
United States

Other Info (opening hours):

Mailing Address:

Attn: Privacy and CCPA Compliance

8320 Ward Parkway

Kansas City, MO 64114

More contact details

Why Customers Call NBKC Bank?

Top Reasons of Customers Calls

  • Account 42%
  • Payments and Charges 13%
  • Customer Inquiries & Issues 13%
  • Cards 8%
  • Request for Information 8%
  • Activation/ Cancellation 6%
  • Product/ Service 4%
  • Shipping and Delivery 2%
  • Refund 2%
  • Return/ Replace 2%
  • Staff 2%

Account

42%
  • "Need to log in"
  • "Add somebody to hank account"
  • "Locked out"

Payments and Charges

13%
  • "I can't be longer in on online banking and no transactions can't be made"
  • "There's a charge on my card for a hotels room that was canceled 2months ago. Hampton Inn St.Louis. I am in kcmo."
  • "Payment info"

Customer Inquiries & Issues

13%
  • "Wire transfer"
  • "Dennis"
  • "Release check"

Cards

8%
  • "Card"
  • "I lost my card and I have a new email and phone number"
  • "Lost or stolen card"

Request for Information

8%
  • "Have a general question"
  • "Trying to set up a checking account"
  • "About a check"

Activation/ Cancellation

6%
  • "Activate my card"
  • "Cancel transaction"
  • "Activate my spiral bank card"

Product/ Service

4%
  • "With draw money"
  • "Mortgage insurance"

Shipping and Delivery

2%
  • "2021 tax records. Have not received. They were mailed 1/312022 Macvording to your recording. Today is 2/11/3022"

Refund

2%
  • "Refund issued to closed account"

Return/ Replace

2%
  • "Change deductions"

Staff

2%
  • "Customer service"

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
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The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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