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Contact NBKC Bank Customer Service

NBKC Bank Phone Numbers and Emails

Toll-Free Number:

  • (888) 905-2165
Call customer service
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Customer Service:

  • (816) 965-1400

NBKC Bank Emails:

Customer Service
Loans support, Mortage Services
Legal
CCPA Inquiries
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How to Contact NBKC Bank?

Most Popular Number:

(888) 905-2165
Total calls: 48 Issue resolved: 1 Last call: Aug 17, 2024

The NBKC bank customer service number for general information is 1-816-965-1400. Whenever you have questions about the deposit account, contact the customer support representative at 1-866-931-0850. To report a lost or stolen debit card, dial 1-833-933-1681. You can inquire about the online account application at 1-877-777-7298. The NBKC bank phone number for new mortgage loan inquiries and assistance obtaining or refinancing a home loan is 1-800-375-8096. The existing mortgage customer care phone for 8-digit loan numbers is 1-913-253-0180. Customers with 10-digit loan numbers can reach the Help Center at 1-855-230-0480 for information and support. If you have questions regarding the Privacy Policy, dial 1-888-905-2165.

The NBKC bank contact email for customer service inquiries is customersupport@nbkc.com. You can send your concerns, complaints, and compliments to this address. To learn more about the company’s services, write to getstarted@nbkc.com. If you have questions about Home Loans, the customer care team at mortgage@nbkc.com is ready to answer. Existing mortgage customers with an 8-digit loan number can discuss their inquiries with the company’s agent at homeloansservicing@nbkc.com. If you have a 10-digit loan number, contact Existing Mortgage Customer Support at custserve@yourmortgageonline.com. The Privacy Policy questions can be sent to compliance.CCPA@nbkc.com. If you are interested in a job position at the company, send your resume to recruiting@nbkc.com.

The NBKC bank address to reach official representatives at the company’s headquarters is NBKC Bank, 1 Corporate Drive, Suite 360, Lake Zurich, Illinois 60047, United States. You can send official correspondence and documentation to this office. The NBKC bank customer service team is also ready to handle consumers’ concerns, complaints, and suggestions sent to this address. To receive protections provided under RESPA, mail notices of error and requests for information to this corporate office, including the specific attention line: Attention: Mail Stop NOE1290. If you have questions regarding the Privacy Policy, contact the Data Protection Officer at NBKC Bank, Attn: Privacy and CCPA Compliance, 8320 Ward Parkway, Kansas City, MO 64114.

The NBKC Bank hours for phone support are Monday to Friday from 7 a.m. to 6 p.m. CST. If you prefer online communication, you can use the live chat on the official website Monday to Friday from 7 a.m. to 6 p.m. CST and Saturday between 9 a.m. and 1 p.m. CST. If you need to report a lost or stolen debit card, you can call the NBKC Bank hotline 24/7. To inquire about an online account application or existing mortgage, contact the customer care team Monday to Friday between 8 a.m. and 5 p.m. CST. The New Mortgage Loan phone line is available from 8 a.m. to 7 p.m. CST on weekdays.

NBKC Bank Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    93% phone 7% email
  • The best phone number to call NBKC Bank is 8889052165. 70% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 3 minutes.

  • People call NBKC Bank mainly because of account, cards, payments and charges.

View full overview ›
PissedConsumer Club

Contact Information

NBKC Bank Website:

NBKC Bank Help Center:

Corporate Office Address:

NBKC Bank
1 Corporate Drive, Suite 360
Lake Zurich, Illinois 60047
United States

Other Info (opening hours):

Mailing Address:

Attn: Privacy and CCPA Compliance

8320 Ward Parkway

Kansas City, MO 64114

More contact details

NBKC Bank Rating Based on 7 Reviews

Rating details

2.2
more details
Website
Value for money
Location
Additional Fees

Rating stats

Rating trend

Summary of NBKC Bank Customer Service Calls

69 TOTAL
CALLS
03:12 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call NBKC Bank?

Account Question:

  • “Add somebody to hank account”
  • “Cant find account and routing numberd”
  • “To enable use of my account”

Payments and Charges Question:

  • “I can't be longer in on online banking and no transactions can't be made”
  • “There's a charge on my card for a hotels room that was canceled 2months ago. Hampton Inn St.Louis. I am in kcmo.”
  • “Payment info”

Cards Question:

  • “Card”
  • “I lost my card and I have a new email and phone number”
  • “Lost or stolen card”

Request for Information Question:

  • “Have a general question”
  • “Trying to set up a checking account”
  • “About a check”

Activation/ Cancellation Question:

  • “Activate my card”
  • “Cancel transaction”
  • “Activate my spiral bank card”

Staff Question:

  • “Customer service”

Refund Question:

  • “Refund issued to closed account”

Product/ Service Question:

  • “Mortgage insurance”

Shipping and Delivery Question:

  • “2021 tax records. Have not received. They were mailed 1/312022 Macvording to your recording. Today is 2/11/3022”

Other Question:

  • “Wire transfer”
  • “Locked out”
  • “Dennis”

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