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Contact Nature Customer Service

Nature Phone Numbers and Emails

Toll-Free Number:

  • (800) 777-4643
    Americas (Option 4)
Call customer service
Send Message

Customer Service:

  • (888) 331-6288
    New York Office
  • (202) 737-2355
    Washington DC Office
  • +86 108 341 5022
    Asia Pacific
  • +44 800 260 5666
    Author Support
  • +493 082 787 5356
    Berlin Office
  • +496 221 3450
    International
  • +8 134 533 8090
    Japan
  • +4989 203 043 2442
    Munich Office
  • +44 203 192 2009
    Open Access Institutional Eligibility/Open Access Publishing
  • +3 324 735 7215
    Paris Office
  • +86 212 422 5000
    Shanghai Office
  • +8 134 533 8050
    Tokyo Office

Headquarters:

  • +44 207 833 4000

Jobs/ Career:

  • +44 207 014 4113

Legal:

  • (212) 460-0220
    DMCA Inquiries

Media:

  • +44 777 319 4319

Nature Emails:

Customer Service
Author Royalties, Author Support, Berlin Office, For Scientific American Queries, New York Office, News Tips, Open Access Institutional Eligibility, Open Access Publishing
General Info
Headquarters
Jobs/ Career
Legal
DMCA Inquiries, Rights and Permissions
Media
Press Inquiries
quirin.schiermeier@springernature.com
Munich Office
d.butler@nature.com
Paris Office
nature@naturedc.com
Washington DC Office
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How to Contact Nature?

Most Popular Number:

(800) 777-4643
Americas (Option 4)
Total calls: 13 Last call: Jan 6, 2025
author avatar
PissedConsumer Reporter

Nature customer service phone number is 800 777 4643. This is the toll-free telephone number to reach the customer care department of the firm. The specialists of the New York store are accessible at 888 331 6288. The Washington DC Office is available at 202 737 2355. The Author Support can be accessed via the line 44 800 260 5666. Whether your question is related to the Open Access Institutional Eligibility, call 44 203 192 2009. DMCA inquiries can be directed to line 212 460 0220. Nature headquarters number is 44 207 833 4000.

Nature email is customerservice@springernature.com. The author royalties inquiries can be decided via globalroyaltysupport@springernature.com. Whether you have the scientific American quotes, send the letter to scacustserv@cdsfulfillment.com. To know the news tips, send a letter to the tips@nature.com. General information about the company services can be requested at onlineservice@springernature.com. The mailing box of the head office is nature@nature.com. Whether you have the media connected questions, use the mailing box pressoffice@springernature.com. The response period can take up to 3-4 days.

Nature address is The Campus, 4 Crinan St. London, England N1 9XW United Kingdom. Company has several locations all over the world. To get information about the address of the office in your area, open the site of the company and search for the Location icon which allows you to scroll the list of addresses and offices. For instance, the location of the company in Munich is Aschauer Straße 30 D-81549 Munich, Germany, while the New York Office has the location One New York Plaza, Ste 4500 New York, NY 10004-1562.

Nature hours are Monday through Friday from 8 a.m. to 8 p.m. EST. The schedule of the offices depends on the location. On weekends and national holidays the Nature customer service team is not available.

Nature live chat is presented on the website. Click the icon of the online chat to launch it and start chatting with the AI bot. The chat provides responses in a few minutes during the working time.

Nature Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    94% phone 6% email
  • The best phone number to call Nature is 8007774643. 76% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Saturday.

  • People call Nature mainly because of product/ service, payments and charges.

View full overview ›
PissedConsumer Club

Contact Information

Nature Website:

Nature Help Center:

Corporate Office Address:

Nature
The Campus, 4 Crinan St.
London, England N1 9XW
United Kingdom

Other Info (opening hours):

Other Location:

Berlin Office

Heidelberger Platz 3

14197 Berlin, Germany


Munich Office

Aschauer Straße 30

D-81549 Munich, Germany


Tokyo Office

Shiroyama Trust Tower 5F

4-3-1 Toranomon, Minato-Ku

Tokyo 105-6005, Japan


Washington DC Office

968 National Press Building

529 14th Street NW

Washington DC 20045-1938


New York Office

One New York Plaza, Ste 4500

New York, NY 10004-1562


Paris Office

Moulin de Malicorne

Sainte-Maure de Touraine

37800, France


Shanghai Office

Unit 10-11, 42F, The Center

989 Changle Road

China 200031

More contact details

Fax:

+44 (0)20 7843 4596/7

Nature Rating Based on 3 Reviews

Rating details

1.1
more details
Customer service
Product or Service Quality
Style and Design
Advertised vs Delivered

Rating stats

Rating trend

Summary of Nature Customer Service Calls

17 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Nature?

Shipping and Delivery Question:

  • “Order never arrived”
  • “Didn't get my deposit”
  • “Wrong product to sent to me”

Product/ Service Question:

  • “Reordering product.....GlycoFree”
  • “About the products you sent to me”

Payments and Charges Question:

  • “I overpaid”
  • “Billing reasons”

Cards Question:

  • “My card is being charged and I didn't order any books”

Refund Question:

  • “Refund”

Activation/ Cancellation Question:

  • “Nature renewal status”

Return/ Replace Question:

  • “Change address”

Request for Information Question:

  • “How to submit a research paper to Nature journal with no fee payment”

Other Question:

  • “Tryi g to get a copy of a specific journal”
  • “Toilet”

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