Not resolved

My mom went to Atlantic City (New Jersey) where she bought a bag at Naturalizer.She didn't use it until she got back home.

Today she was looking for something inside her bag when felt something pricking, that is when she called me to check on her bag and find what was pricking. I made a small incision on the black cover of the bag and I found a filthy skeleton, apparently of a crustacean. My question is, what the *** does that skeleton in a new bag?

What can I do?Since we're from Dominican Republic, a return is not an option.

Sorry if something is misspelled, english is not my mother language.

Review #876404 is a subjective opinion of a user.

4.0
Value for money
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Damaged or defective / $30
Preferred solution Let the company propose a solution

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