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1.3

My vehicle was struck by a car insured by Harleysville Preferred Insurance (A Nationwide Subsidiary) on 07/04/2014 and nearly two years later, property damage is not resolved and Nationwide has instructed their employees to not respond to any information regarding this claim.

The field agent wrote an estimate for 1500.00 who demanded a Mercedes vehicle can be repaired by any shop at the quoted price. The estimate was intentionally low-balled with many holdbacks. No shop in the world car repair my vehicle to pre-loss condition based upon the estimate written by Nationwide.

There are also safety concerns due to damage to the sidewall of a new tire, Nationwide insists there is no structural damage to the tire because it holds air. Nationwide refused to inspect the tire to the same standard as a retreaded tire to ensure there is no issues with the tire coming apart at highway speeds. The adjuster reports if the tire fails, take it up with the tire manufacturer as Nationwide is not responsible for any future tire failure as a result of collision damage.

After repairs were completed per the estimate, the plastic panels on the lower doors are loose, scraped, bent out of shape and Nationwide refuses to reinspect or make any adjustment citing it was properly repaired by polishing. Every shop who looks at the damage requires all the plastic panels to be replaced or their shop will not attempt the repairs. New estimates were written by three shops ranging from 1500.00 to 1550.00 and Nationwide demands these parts were not damaged in a side impact collision.

The state insurance commissioner will not help resolve the matter because employees of insurance companies are on the board of directors. A letter written to me suggests taking legal action against a powerful insurance company to resolve the property damage. Does anyone believe Nationwide will pay the difference on my claim if I spend 5,000.00 in legal fees?

Its no wonder there are so many complaints against Nationwide for defrauding their own customers to increase their profits.

Reason of review: SUBSTANDARD REPAIRS.

Monetary Loss: $4000.

Nationwide Mutual Insurance Cons: Bad experience, Poor customer service.

Location: Wytheville, Virginia

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