Our loan was sold to them right in the middle of a modification. I became 100% disabled from service connected problems in 2008.
This caused us a major hardship along with the recession. We have been dealing with these morons for 3 years trying to get a modification. I have never dealt with anyone in my 68 years as incompetent as they are. Continuous lost papers, lies, run-around, so called dedicated loan specialists-dedicated to lying you.
3-4 times we were told all paperwork was complete, only to be told months later they needed more. It should be illegal to operate like them.
Check out their BBB rating of F- the worst you can receive. Also comes with a sentence in red warning not to use these crooks.
Product or Service Mentioned: Nationstar Mortgage Mortgage.
Reason of review: Poor customer service.