Due to being a robbery victim, which left me nearly pennyless, I fell behind on my house payments after 13 years of on-time payments. Nationstar mailed me a Mortgage Modification Agreement to stop foreclosure and keep my home.
I really had no choice but to sign it and I did, however i the fine print I agreed to a statement saying that, "I cannot now or in the foreseeable future afford my mortgage payment," and certified that I was in a financial hardship. The contract that I signed was one of 4 or 5 that were mailed to me and I copied and signed the documents 4 times from one package and notorized all at my expense, mailing them back to Nationstar and they lost all but one copy and kept mailing me and calling me saying they had not recieved anything. They finally located one and placed me on the modification, which only reduced my payment by $80.00 and after the second payment was made in the "probationarty period" I got to thinking if I was in such a hardship why is it my payment was onlt reduced $60.00 and I was signing an agreement that took my loan from a remaining 17 years to 40 years?! Ihand wrote them a letterand I got a phone call saying they would rewrite the document and mail me a new agreement to sign.
This is almost 7 months later and I have yet to recieve any document except another trial period modification offer! They suggested Ihad not begun this process already and wanted me to start over and make 3 more on time payments in order to be accected for a progra i was already accepted to months prior. Just last week I saw people taking pictures of my home and I got letters from companies that want tobuy my home and stop foreclosure! I did not even know any such process had begun!
Iam still waiting for the letter telling me my new, lower house payment! I don't think anyone there has a clue what was supposed to happen here and nowI have a real mess to contend with!
Iam going to call today and see again what Ican get done to fix this. The stress iseating me up and these people need to realize this is a person who very much is human and wants to keep his home!
Product or Service Mentioned: Nationstar Mortgage Mortgage.
Reason of review: Problems with payment.