Nationstar has been holding my property tax over payment of $718.16 for almost a year.
Finally on 8/22/16 a Ms. Kendra Taylor of Nationstar Mortgage (Glass House Dept.) informed me, that they sent off my refund check via UPS and gave me a tracking number.
Well, the tracking number was not a valid one and I am still waiting for my refund!!
Nationstar slaps mortgage holders with late fees, if they are late paying their mortgages.
But when it comes to refund an over payment, Nationstar takes their own sweet time, or may never pay you at all....
So much for their "customer service".
Product or Service Mentioned: Nationstar Mortgage Fixed Rate Mortgage.
Reason of review: Poor customer service.
Monetary Loss: $718.
Preferred solution: Full refund.
I didn't like: Nationstar letting me wait for my refund check.