Nationstar Mortgage is the worse and most incompetent mortgage company we've ever had. When I paid my mortgage for January 1, 2016 I included an extra $100.00 to be applied towards paying down the principal and even noted this on my payment voucher but they put the $100.00 into a suspense account instead.
Although my next mortgage payment is not due until February 1st, 2016 and it states this on their website, I got a letter from them yesterday dated 12/29/15 which was 2 days AFTER posting my January 1, 2016 mortgage payment stating " the total amount required to bring this account current is $1,378.87. please remit the remaining amount due in order to complete a full payment owed." I even called Nationstar Mortgage at the end of December to express concern that the extra $100.00 sent and received by them on 12/27/15 had not been applied to pay down my principal and the person I spoke to told me when they processed my next voucher it would be applied to principal at that time which made no sense at all.
In addition, how can I owe them $1,378.87 when my next mortgage payment is not due until February 1st? So now when a person sends extra money to Nationstar Mortgage to pay down the principal it gets put into a suspense account instead?
Product or Service Mentioned: Nationstar Mortgage Loan.
Reason of review: Problems with payment.