Las Vegas, Nevada
Not resolved
5.0
Details
Customer service
0 comments

Monthly I have been paying extra Principal on the 2nd Mortgage to pay down the loan, which began June 3, 2016 -- July 5, 2016 (next payment due August) --- the extra Principal payment was applied correctly.

I received August statement on 8/09/2016 - said Payment Due Date 10/01/2016 they used my Extra Principal, paid by Check #3242 in the Amount of $756.00, the payment was applied 2 payments of $656.93 and Interest $200.61 and Interest $203.21.

Applied $107.82 as the Principal payment. Made a call to customer service they reversed the mistake. I also said to customer service that the next payment is for September 2016 - I sent in a separate check for the Principal (they made the same mistake). **Now I have received payment on 9/12/16 next payment due November 2016** I am now making an appointment with Nationstar Mortgage concerning misuse of my Principle payment.

I am also a Senior age 67.

Product or Service Mentioned: Nationstar Mortgage Loan.

Reason of review: Problems with payment.

Preferred solution: Let the company propose a solution.

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