This company purchased my mortgage from BOA. "Horrible" is the best word I can come up with about this company; this company is and was not prepared to take on any BOA Mortgages.
The website is un-functional for payments’; unless you want to pay $9.95 for speed pay any day after the date it is due...but it is delinquent 17 days after the due date via “snail mail”. Way to save paper! You need to follow suit of BOA there payment flexibility worked for its customers. Where it could be paid even 7 days after the due date and a fee would not be charged.....
Everyone does not get payed on the same scale as the government. (BTW, I HAD NO CHOICE OTHERWISE YOUR COMPANY WOULD NOT HAVE BEEN ON MY TOP 100 MORTAGE LOANERS.) I have already sent an email voicing my concerns but received no response. I am to the point where I will repay the entire new mortgages fees for a refinance just so I do not have to deal with the company. I also did not receive any info saying I could not make a payment for Jun 2013 via BOA; I did set up a payment through BOA on 30 May for 07 Jun and did not get a response the payment would not be processed; I did get a missed called but no message.
So I called the number back and found out my payment was not received.....REALLY. Save any customer the grief…! .... And be ready before you take mass mortgages.
Do not screw people over because your site cannot take care of its customers; have some flexibility and no fee dates might be a good idea.
Keep in mind your customers did not choose you and will leave you for sure fact of being unconvinced. Feel free to contact me.
Product or Service Mentioned: Nationstar Mortgage Mortgage.
Monetary Loss: $1127.