My insurance company sent me a check for my house fire. Nationstar is holding over $50,000 of my money and has been sending me on a wild goose chase with requesting documents one piece at a time one month at a time.
They tell me they have everything one day and a month later they still need another document. I am patiently begging them to please mail me my money. I had to pay for the repairs out of my pocket and still waiting for the next screw up. It has been so many months I lost count.
It has been a financial nightmare. I got a call from a representative that said they would help me. She promised to call me back the next day and said she could not give me her phone number after I repeatedly begged for it. It has been a month and still no return phone call from loss draft department.
It is criminal what they are putting me through.
This is the worst company ever. I will be filing a formal complaint to federal government.
Product or Service Mentioned: Nationstar Mortgage Mortgage.
Reason of review: Problems with payment.