Nationstar increased escrow based on estimation of increase town taxes that will never increase the amount that they say they are "legally able" to withhold. They continual put payments in an expense account and then told me my full amount was due and sent letters.
I made three phone calls in the month of November 2015 to straighten out these two problems. Not one person could effectively explain the escrow. They do not have a customer service department only a call center. All customer complaints have to be submitted in writing.
In 20 years of holding a mortgage with various companies I have never experienced such "questionable" business practices.
I plan to follow up with the BBB. I did not chose this company my remortgage was sold 3 times in the first year and this is what I'm stuck with.
Product or Service Mentioned: Nationstar Mortgage Mortgage.
Reason of review: Bad quality.