The easiest way to contact National Trust customer service is to call the general number at +44-344-800-2070. You can also call any of the dedicated National Trust phone numbers. For the holidays team, call +44-344-800-2075 or +44-300-123-2025. If you have inquiries about the online shop, call +44-344-800-1895. If you have press inquiries, call +44 344 800 4955. To speak to someone at headquarters, you can call +44-179-381-7400.
You can email customer service or message them via the website. All the relevant National Trust email addresses are available on the website. For general inquiries, contact us at enquiries@nationaltrust.org.uk. If you have holiday issues or questions, send them to cottages@nationaltrust.org.uk. For donations, email to collections.donation@nationaltrust.org.uk. For other fundraising matters, send an email to giving@nationaltrust.org.uk. Legal-related concerns must be sent to dpo@nationaltrust.org.uk. There are many more email addresses available on the website. If you are on the website, select the recipient and send a message to the applicable section. You can expect a response to your email or message within 2 to 3 working days.
You can send emails at any time of the day, but customer service will respond during National Trust's operational hours. The best time to call the customer service team is between 9:00 AM and 5:30 PM, Monday through Friday. During these hours, there will be an agent to respond immediately.
You can contact the support teams via the National Trust website. Go to the website and click on "Contact Us." You'll find telephone numbers and email addresses there. Alternatively, you can fill out the form on your screen, click on the specific section you want to contact, write your message, and submit it. Customer service will contact you as soon as possible. You can also follow the National Trust on social media.
