Contact National Rail Customer Service
National Rail Phone Numbers and Emails
Customer Service:
-
+44 345 748 4950For Enquiries About Train Times, Fares, and Season Tickets
-
+44 207 841 8274Rail Staff Travel
-
+44 345 300 0250Railcards
National Rail Emails:
How to Contact National Rail Customer Service?
National Rail Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call National Rail is 443457484950. 83% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Thursday.
Be prepared for the call as National Rail may ask you for the following information to identify you as a customer: phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call National Rail is 443457484950. 83% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Thursday.
Be prepared for the call as National Rail may ask you for the following information to identify you as a customer: phone number.
People call National Rail mainly because of request for information, return/ replace and product/ service.
23% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact National Rail is customer.relations@nationalrail.co.uk. 38% of customers use this email address to address their issues and concerns.
Contact Information
National Rail Website:
National Rail Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
Unit 16
Coalfield Way
Ashby De La Zouch
Leicestershire, LE65 1JT
Summary of National Rail Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call National Rail?
Request for Information Question:
- “Travel information”
- “Enquiry”
- “Enquiry about fair”
Return/ Replace Question:
- “Info and booking 1st class from Liskeard Cornwall to auchinleck Scotland return”
- “To change time and dare”
- “To change my booking day accidentally booked today instead of tomorrow. Dates must have gone back automatically”
Product/ Service Question:
- “Want to speak to National rail about weekend teain times to get to work”
- “To get tickets”
- “Can't access internet”
Cards Question:
- “Rail card purchased 10days before travel wanted the card dated on the day I travelled refused”
- “I think I have bought two tickets rail cards by mistake if errirc”
- “Railcard”
Activation/ Cancellation Question:
- “Cancel ticket”
- “My daughter is on a train without a ticket as her earlier train got cancelled she 16 and panicking on what to do ?”
Shipping and Delivery Question:
- “Delay”
- “Train times and location”
Staff Question:
- “Praise for staff.”
- “Would like telephone number zero burden services uk regarding my lost purse which i believe to be at their storage facility Yours Faithfully D Ruhback”
Refund Question:
- “Ticket refund”
Account Question:
- “Disabled rail travel”
Other Question:
- “Query”
- “Train prices”
- “Boxing Day”
Compare National Rail Customer Service To
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