National Rail Phone Numbers and Emails

Customer Service:

  • +44 345 748 4950
    For Enquiries About Train Times, Fares, and Season Tickets
  • +44 207 841 8274
    Rail Staff Travel
  • +44 345 300 0250
  • +44 800 022 3720

Complaints/ Feedback:

  • +44 330 094 0362
    Rail Ombudsman
  • +44 330 094 0363
    Rail Ombudsman

General Info:

  • +44 207 841 8000


  • +44 207 841 8020
Send Message

National Rail Emails:

Complaints/ Feedback
Rail Ombudsman
Customer Service
Get involved, Rail Staff Travel, Railcards
General Info
Jobs/ Career
Is this your business?
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National Rail Customer Service Overview

The aggregated data is based on calls made from website and questionnaires provided by users.

  • More commonly used way of contact is by phone.

    Source Distribution
    92% phone 8% email
  • The best phone number to call National Rail is 443457484950. 79% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Thursday.

  • Be prepared for the call as National Rail may ask you for the following information to identify you as a customer: phone number.

View full overview ›

How to Contact National Rail Customer Service?

How to Contact National Rail Customer Service?

If you need to find out about season tickets, train fares, or train times, dial the following National Rail customer service number:03457-48-49-50. This hotline is available 24/7 except Christmas Day.
Have you already decided on a trip and want to make a reservation? Call 0800-022-3720. Choose 1 option and report about the desired trip. The customer service will connect you with the right train company.
You can also send a text message to the following support number: 0845-60-50-600. Help is available Monday through Friday from 9 a.m. to 5 p.m. GMT, including bank holidays. See more National Rail contacts on the “Passenger Assist” page of the official website.

With non-urgent questions and requests, apply to the National Rail team in writing at the following address: National Rail Enquiries Customer Relations Team, PO Box 8626 Swadlincote DE11 1JA, United Kingdom.
Need to find out where a certain train company head office is? Visit “Find a Train Company” by clicking on the appropriate hyperlink in the “Stations” block of the bottom menu of the official site. You’ll see a list of train companies. Select the one you need and click on the link. You’ll be directed to the page with all contact information, including the head office address.

Besides the above-mentioned telephone numbers, the company provides writing ways of communication with the support team. The following National Rail email is one of them. Write here with any questions related to the company's services. One of the customer care team representatives will acknowledge your email within 24 hours and will get in touch with you within 24 working days.
If you prefer to chat with specialists in social media in real-time, apply to the X here: @nationalrailenq. National Rail support in such a format is available 24/7.

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Contact Information

National Rail Website:

National Rail Help Center:

Corporate Office Address:

ATOC Limited
2nd Floor 200 Aldersgate Street
London, England EC1 4HD
United Kingdom

Other Info (opening hours):

Other Location:

Unit 16

Coalfield Way

Ashby De La Zouch

Leicestershire, LE65 1JT

More contact details

National Rail Rating Based on 4 Reviews

Rating details

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Customer service
Additional Services
Exchange, Refund and Cancellation Policy

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Summary of National Rail Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call National Rail?

Request for Information Question:

  • “To check prices”
  • “How do I renew my rail card”
  • “To find out what off peak times are”

Product/ Service Question:

  • “To get tickets”
  • “Can't access internet”

Return/ Replace Question:

  • “To change my booking day accidentally booked today instead of tomorrow. Dates must have gone back automatically”
  • “I want to know what is the return fare from Nottingham to London”

Staff Question:

  • “Praise for staff.”
  • “Would like telephone number zero burden services uk regarding my lost purse which i believe to be at their storage facility Yours Faithfully D Ruhback”

Refund Question:

  • “Ticket refund”

Cards Question:

  • “Railcard”

Activation/ Cancellation Question:

  • “My daughter is on a train without a ticket as her earlier train got cancelled she 16 and panicking on what to do ?”

Other Question:

  • “2x1 offer”
  • “Journey”
  • “For times and price”

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