Skip to content

Contact National Rail Customer Service

How to Reach a Person at National Rail

Verified Contact Information
  • +44 800 022 3720

Customer Service:

  • +44 345 748 4950
    For Enquiries About Train Times, Fares, and Season Tickets
  • +44 207 841 8274
    Rail Staff Travel
  • +44 345 300 0250
    Railcards

Complaints/ Feedback:

  • +44 330 094 0362
    Rail Ombudsman
  • +44 330 094 0363
    Rail Ombudsman

General Info:

  • +44 207 841 8000

Media:

  • +44 207 841 8020
Send Message

Complaints/ Feedback:

info@railombudsman.org
Rail Ombudsman

Customer Service:

innovationenquiries@raildeliverygroup.com
Get involved
rst@raildeliverygroup.com
Rail Staff Travel
railcardhelp@nationalrail.co.uk
Railcards
customer.relations@nationalrail.co.uk

General Info:

info@raildeliverygroup.com

Jobs/ Career:

recruitment@raildeliverygroup.com

Media:

media@raildeliverygroup.com

National Rail Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular National Rail Phone Number
+44 345 748 4950
Most Popular National Rail Email Address
customer.relations@nationalrail.co.uk
Issue Resolution Rate
Low (21% reported full resolution)
National Rail Customer Service Rating
3 out of 5
Overall Customer Sentiment
Mostly neutral
Contact Method Distribution
93% phone, 7% email
View full overview

How to Contact National Rail Customer Service?

How to Contact National Rail Customer Service?

If you need to find out about season tickets, train fares, or train times, dial the following National Rail customer service number:03457-48-49-50. This hotline is available 24/7 except Christmas Day.
Have you already decided on a trip and want to make a reservation? Call 0800-022-3720. Choose 1 option and report about the desired trip. The customer service will connect you with the right train company.
You can also send a text message to the following support number: 0845-60-50-600. Help is available Monday through Friday from 9 a.m. to 5 p.m. GMT, including bank holidays. See more National Rail contacts on the “Passenger Assist” page of the official website.

With non-urgent questions and requests, apply to the National Rail team in writing at the following address: National Rail Enquiries Customer Relations Team, PO Box 8626 Swadlincote DE11 1JA, United Kingdom.
Need to find out where a certain train company head office is? Visit “Find a Train Company” by clicking on the appropriate hyperlink in the “Stations” block of the bottom menu of the official site. You’ll see a list of train companies. Select the one you need and click on the link. You’ll be directed to the page with all contact information, including the head office address.

Besides the above-mentioned telephone numbers, the company provides writing ways of communication with the support team. The following National Rail email customer.relations@nationalrail.co.uk is one of them. Write here with any questions related to the company's services. One of the customer care team representatives will acknowledge your email within 24 hours and will get in touch with you within 24 working days.
If you prefer to chat with specialists in social media in real-time, apply to the X here: @nationalrailenq. National Rail support in such a format is available 24/7.

PissedConsumer Club

Contact Information

National Rail Website:

National Rail Help Center:

Corporate Office Address:

ATOC Limited
2nd Floor 200 Aldersgate Street
London, England EC1 4HD
United Kingdom

Other Info (opening hours):

Other Location:

Unit 16

Coalfield Way

Ashby De La Zouch

Leicestershire, LE65 1JT

More contact details

Summary of National Rail Customer Service Calls

115 TOTAL
CALLS
00:00 AVG CALL
DURATION
21% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call National Rail?

Request for Information Question:

  • “Help to buy a rail card”
  • “Help buying a ticket”
  • “Travel information”

Return/ Replace Question:

  • “Info and booking 1st class from Liskeard Cornwall to auchinleck Scotland return”
  • “To change time and dare”
  • “To change my booking day accidentally booked today instead of tomorrow. Dates must have gone back automatically”

Product/ Service Question:

  • “Want to speak to National rail about weekend teain times to get to work”
  • “To get tickets”
  • “Can't access internet”

Cards Question:

  • “Rail card purchased 10days before travel wanted the card dated on the day I travelled refused”
  • “I think I have bought two tickets rail cards by mistake if errirc”
  • “Railcard”

Activation/ Cancellation Question:

  • “Cancel ticket”
  • “My daughter is on a train without a ticket as her earlier train got cancelled she 16 and panicking on what to do ?”

Shipping and Delivery Question:

  • “Delay”
  • “Train times and location”

Staff Question:

  • “Praise for staff.”
  • “Would like telephone number zero burden services uk regarding my lost purse which i believe to be at their storage facility Yours Faithfully D Ruhback”

Refund Question:

  • “Ticket refund”

Account Question:

  • “Disabled rail travel”

Other Question:

  • “Sunday disruption”
  • “Query”
  • “Train prices”

Compare National Rail Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about National Rail? What happened? What can we help you with?
Submit review Don't show this popup