Contact National Rail Customer Service
How to Reach a Person at National Rail
Verified Contact Information
-
+44 800 022 3720
Customer Service:
-
+44 345 748 4950For Enquiries About Train Times, Fares, and Season Tickets
-
+44 207 841 8274Rail Staff Travel
-
+44 345 300 0250Railcards
Complaints/ Feedback:
info@railombudsman.org
Rail Ombudsman
Customer Service:
innovationenquiries@raildeliverygroup.com
Get involved
rst@raildeliverygroup.com
Rail Staff Travel
General Info:
Jobs/ Career:
Media:
National Rail Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular National Rail Phone Number
+44 345 748 4950
Most Popular National Rail Email Address
customer.relations@nationalrail.co.uk
Issue Resolution Rate
Low (21% reported full resolution)
National Rail Customer Service Rating
3 out of 5
Overall Customer Sentiment
Mostly neutral
Contact Method Distribution
93% phone, 7% email
National Rail Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular National Rail Phone Number | +44 345 748 4950 |
| Most Popular National Rail Email Address | customer.relations@nationalrail.co.uk |
| Issue Resolution Rate | Low (21% reported full resolution) |
| National Rail Customer Service Rating | 3 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 93% phone, 7% email |
| Common Reasons for Contact | Request for information, return/ replace and product/ service |
| Customer Effort Score | Medium Effort |
| Prepare before the call to National Rail | Nothing, phone number or address or zip code |
Contact Information
National Rail Website:
National Rail Help Center:
Corporate Office Address:
ATOC Limited
2nd Floor 200 Aldersgate Street
London,
England
EC1 4HD
United Kingdom
Other Info (opening hours):
Other Location:
Unit 16
Coalfield Way
Ashby De La Zouch
Leicestershire, LE65 1JT
Summary of National Rail Customer Service Calls
115
TOTAL
CALLS
CALLS
00:00
AVG CALL
DURATION
DURATION
21%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call National Rail?
Request for Information Question:
- “Help to buy a rail card”
- “Help buying a ticket”
- “Travel information”
Return/ Replace Question:
- “Info and booking 1st class from Liskeard Cornwall to auchinleck Scotland return”
- “To change time and dare”
- “To change my booking day accidentally booked today instead of tomorrow. Dates must have gone back automatically”
Product/ Service Question:
- “Want to speak to National rail about weekend teain times to get to work”
- “To get tickets”
- “Can't access internet”
Cards Question:
- “Rail card purchased 10days before travel wanted the card dated on the day I travelled refused”
- “I think I have bought two tickets rail cards by mistake if errirc”
- “Railcard”
Activation/ Cancellation Question:
- “Cancel ticket”
- “My daughter is on a train without a ticket as her earlier train got cancelled she 16 and panicking on what to do ?”
Shipping and Delivery Question:
- “Delay”
- “Train times and location”
Staff Question:
- “Praise for staff.”
- “Would like telephone number zero burden services uk regarding my lost purse which i believe to be at their storage facility Yours Faithfully D Ruhback”
Refund Question:
- “Ticket refund”
Account Question:
- “Disabled rail travel”
Other Question:
- “Sunday disruption”
- “Query”
- “Train prices”
Compare National Rail Customer Service To
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National Rail