National Consumer Panel Phone Numbers and Emails

Customer Service:

  • (800) 962-6700

National Consumer Panel Email:

Customer Service

National Consumer Panel Contact Information

National Consumer Panel Website:

National Consumer Panel Online Chat:

Corporate Office Address:

National Consumer Panel
6800 Jericho Turnpike
Syosset, New York 11791
United States

Other Info (opening hours):

Panel Support Center Hours:

Phone Support

Monday to Friday, 11 a.m. to 8 p.m. ET

Social Support

Monday to Friday, 9 a.m. to 9 p.m. ET

Saturday, 10 a.m. to 6 p.m. ET

Edit Business Info

How to contact National Consumer Panel

Customers contact supermarkets’ and malls’ customer support for a variety of reasons including:
- Order issues
- Return/Exchange/Cancelation
- Refund
- Account
- Shipping/Delivery
- Warranty
- Reward program, reward card, rebate, cashback
- Memberships and subscriptions
- Claim
- Employment issues
Depending on the issue you are reaching out about, you may need specific documents.

Returns

For calls about returns you will be required to provide the following documents:
- a receipt or printed order page of the item;
- shipping label;
- filled return form where applicable;
- any documents that came with the product such as a manual, warranty cards, and promotional gift cards or shopping cards.

Order tracking

When calling for assistance with tracking your order, you will be required to provide:
- your order number;
- email address associated with the order;
- an order receipt or order;
- shipping address.

Memberships and subscriptions

For inquiries regarding your memberships or subscriptions, you may be asked for:
- your membership number;
- zip code;
- phone number.

Rebates and cashback

The following documents and information are required when calling about rebate claims:
- a duly-filled rebate form;
- a cash register receipt;
- a UPC barcode for the item you purchased that is eligible for a rebate.

Most rebate forms require that you provide:
- your name
- email address
- mailing address
- phone number

Some stores require that you attach the original cash register receipt while others require a copy. The UPC code is not mandatory for all stores, but for those that require it, you will need to cut it out from the product packaging.

Check on the rebate form for whether there are any other required documents. Make sure that you have provided all the requested ones before sealing your envelope for mailing. Ensure to adhere to the provided deadlines for product purchase and rebate mail-in.

For cashback claims, you will need to provide a payment method where the cash back will be deposited. Payment method options include:
- a cashback card
- store credit card
- credit card

Account issues

When calling about account issues such as difficulty logging in or changing profile information, you are likely to be asked for:
- identification information or documents to prove that you are the account owner;
- your phone number or email address where a link to reset the account will be sent.

Warranty claims

Warranty claiming procedures and requirements vary slightly from one store to another. However, in most cases, you will be required to produce:
- a warranty card;
- purchase receipt for the product.

More information

National Consumer Panel Rating Based on 2 Reviews

Rating details

1.0
more details
Customer service
Product or Service Quality
Diversity of Products or Services
Price Affordability

Rating stats

Rating trend

Summary of National Consumer Panel Customer Service Calls

5 TOTAL
CALLS
02:57 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call National Consumer Panel Customer Service?

Payments and Charges Question:

  • “Idenity theft some has been getting my payments using my name different ss number”

Request for Information Question:

  • “Question on my account”

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