National Australia Bank Phone Numbers and Emails

Client Coverage:

  • (212) 380-7206
    Head of Financial Institutions Group
  • +6 138 641 2923
    Acting General Manager, Infrastructure and Government
  • +6 147 682 9930
    Executive General Manager
  • +6 129 237 9834
    General Manager, Consumer, Diversified Industrials and Property
  • +6 138 641 4193
    General Manager, Corporate

Customer Service:

  • +6 139 208 2142
    Disputes Team
  • +6 138 641 9886
    From Overseas
  • +61 130 065 1656
    Within Australia
  • +6 138 566 7023

Global Coverage:

  • (212) 916-9500
    General Manager - USA
  • +8 522 822 9823
    Executive General Manager - Asia (Acting)
  • +44 207 710 1229
    General Manager - UK

Headquarters:

  • (212) 916-9684
    General Manager, US Corporate Finance
  • +6 138 641 2341
    General Manager, Capital Markets and Advisory
  • +6 129 237 9042
    General Manager, Portfolio Customer and Insights

Lost Or Stolen Cards:

  • +6 138 641 9121
    From Overseas
  • +61 180 003 3103
    Within Australia

Markets:

  • +6 128 220 5462
    Executive General Manager
  • +6 129 295 1188
    General Manager, Business and Corporate Sales
  • +6 129 237 8167
    General Manager, Investor Sales

Nab Government, Education And Community Business:

  • +6 140 303 8810
    Customer Executive, Education and Community Business

Platinum And Premium Cards:

  • +6 139 322 6625
    From Overseas
  • +61 130 073 0213
    Within Australia

Signature Cards:

  • +6 139 322 6624
    From Overseas
  • +61 130 048 9410
    Within Australia

The National Relay Service:

  • +61 180 015 2015
    Alternative Access Formats
  • +61 180 055 5727
    Speak and Listen
  • +61 180 055 5677
    TTY/Voice

Trade Finance:

  • +6 145 753 9337
    Head of Trade & Working Capital – Corporate and Institutional
  • +61 130 065 7065
    NAB Trade Finance team

Transactional Banking:

  • +6 129 237 1708
    C and I Transactional and Trade

National Australia Bank Emails:

Complaints/ Feedback
Customer Service
Purchasing and Corporate cards
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National Australia Bank Contact Information

National Australia Bank Website:

National Australia Bank Online Chat:

Corporate Office Address:

National Australia Bank Limited
700 Bourke St
Melbourne, Victoria 3008
Australia

Other Info (opening hours):

Hours:

Monday - Friday: 8 am - 7 pm (AEST/AEDT)

Saturday: 7 am - 6 pm (AEST/AEDT)

Sunday: 9 am - 6 pm (AEST/AEDT)


Other Location:

800 Bourke St,

Docklands, Victoria 3008


500 Bourke St,

Melbourne, Victoria 3000


101 Collins St,

Melbourne, Victoria 3000


330 Collins St,

Melbourne, Victoria 3000


105 Miller St,

North Sydney, New South Wales 2060


255 George St,

Sydney, New South Wales 2000


Mailing Address:

Australian Financial Complaints Authority

GPO Box 3,

Melbourne, VIC 3001


Head of NAB

Reply Paid 2870

Melbourne Victoria 8060

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How to contact National Australia Bank

Customers reach out to banks regarding:
- Refunds
- Lost cards
- Debit card/Credit card application
- Paycheck copies
- Transactions issues/Money transfer/Deposits
- Payment issues
- Fraudulent activity such as unauthorized withdrawals and change of account information
- Log in issues
- Card activation
- Balance inquiry
- Online banking
- Claims/Disputes
- Loan/Mortgage issues
- Credit limits and scores
- Fees and interest rates
- Account suspension or closure
- Funds put on hold

Depending on the issue you are calling customer support about, you may be required to provide certain documents or information.

Account opening and card application

When calling to open an account, you will be required to provide the following documents:
- an identification document such as a government-issued ID, passport, or driving license;
- social security number;
- tax identification number.

In addition, banks require your personal information, contact information, and physical address to open an account. These include your
- full name;
- phone number;
- email address;
- shipping address including your street address, suite or apartment number, and zip code.

For joint accounts, all members will need to provide the aforementioned documents. Minors need to submit a legal document signed by either a parent or legal guardian.

Loans

For mortgage application, you will need the following documents:
- most recent pay stubs;
- identity documentation e.g. ID, driver’s license, or passport;
- W-2 form for the last 2 years in employment;
- income tax returns;
- bank and investments statements for the last 3 months;
- signed home purchase contract;
- a copy of the house listing;
- property address;
- your real estate lawyer address and contact information;
- property tax estimates;
- pre-approved mortgage certificate where applicable.

For an auto loan application, you will be required to provide:
- proof of income such as pay stubs;
- identity documentation e.g. government-issued ID, driver’s license, or passport;
- proof of residence e.g. a utility bill;
- driver’s license;
- valid insurance policy;
- vehicle information e.g. registration papers.

Disputing transaction

When disputing transactions such as unauthorized charges, refunds, or payments put on hold, you will need to provide proof of transaction. This can be accessed by logging into your account and visiting the transaction history.

Identify the particular transaction and review the transaction details such as:
- the name of a merchant
- their address and contact information
- transaction date.
Take a screenshot of transaction details, which you will forward to the customer care representative if requested.

Card activation

When calling for card activation have the following in hand:
The card that needs to be activated. You may be required to provide the CVV code and expiry date or to take a photo of the card.
Phone or email address linked to the account/card. An activation code or pin may be sent to the phone or email address linked to your account

Alternatively, log into your online bank account or app and choose the activate card option. In most cases, you will be asked to provide the CVV code and expiry date. Some banks require you to take a photo of the card and upload it.

Account issues

For account login issues, provide your phone number or email address associated with the account on the login page. If calling customer service for such issues, you may also be required to verify that you are the account owner by providing the following information or documents:
- your account number;
- a brief history of recent transactions;
- government-issued ID;
- social security number.

In the case of a frozen or blocked account, find out the reason. The most common reasons banks freeze accounts include fraudulent activities such as issuing or cashing bad checks, and money laundering, IRS tax levy on unpaid taxes, or unpaid creditor debt.

In the case of unpaid debts, you will need to settle the debt and provide evidence. On the other hand, for fraudulent activities, you need to provide relevant documents to prove that the transactions were legitimate.

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