Contact MYTHERESA Customer Service
How to Reach a Person at MYTHERESA
Verified Contact Information
-
+498 912 769 5101Available 24/7
Customer Service:
-
+498 912 769 5100
Headquarters:
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+4 989 127 6950
Media:
-
+498 912 769 5873Affiliates
MYTHERESA Emails:
Customer Service
General Info
Investors/ Franchising
MYTHERESA Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular MYTHERESA Phone Number
+498 912 769 5101
Average Hold Time
Less than 1 minute
Most Popular MYTHERESA Email Address
customercare@mytheresa.com
Issue Resolution Rate
Low (22% reported full resolution)
MYTHERESA Customer Service Rating
2.8 out of 5
Overall Customer Sentiment
Mostly neutral
Call Volume by Day
View full overview ›
MYTHERESA Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular MYTHERESA Phone Number | +498 912 769 5101 |
| Average Hold Time | Less than 1 minute |
| Most Popular MYTHERESA Email Address | customercare@mytheresa.com |
| Issue Resolution Rate | Low (22% reported full resolution) |
| MYTHERESA Customer Service Rating | 2.8 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 88% phone, 12% email |
| Common Reasons for Contact | Return/ replace, request for information, shipping and delivery |
| Customer Effort Score | Low Effort |
| Prepare before the call to MYTHERESA | Email, order id or tracking number or first and last name |
Call Volume by Day
Contact Information
MYTHERESA Website:
MYTHERESA Help Center:
Corporate Office Address:
mytheresa.com GmbH
Einsteinring 9
Aschheim,
Bavaria
85609
Germany
Other Info (opening hours):
Other Location:
Returning Press Material
Marsstrasse 6 a-c
85551 Kirchheim-Heimstetten
Germany
Fax:
+49 89 127695-200
Summary of MYTHERESA Customer Service Calls
109
TOTAL
CALLS
CALLS
00:00
AVG CALL
DURATION
DURATION
22%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call MYTHERESA?
Return/ Replace Question:
- “Return”
- “Returns”
- “I have to change the code of the building for delivery”
Shipping and Delivery Question:
- “You have sent me the wrong item”
- “I don’t know where is my order”
- “My package it S delayed 1 month”
Request for Information Question:
- “Confirm order”
- “Order update”
- “To ask about toll”
Product/ Service Question:
- “I purchased pair of trainers more then a week and I still never got them and it says the same thing on ups it’s on its way for full week”
- “Problem with paying”
- “Products”
Refund Question:
- “Refund”
Account Question:
- “Invalid voucher code”
Payments and Charges Question:
- “Charged items”
Website/ Application Question:
- “Website crashed”
Activation/ Cancellation Question:
- “I want to cancel”
Other Question:
- “Promotion”
- “Claim”
- “Kan betaling niet invoeren”
Compare MYTHERESA Customer Service To
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MYTHERESA