Contact MYTHERESA Customer Service
MYTHERESA Phone Numbers and Emails
Customer Service:
-
+498 912 769 5101Available 24/7
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+498 912 769 5100
Headquarters:
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+4 989 127 6950
MYTHERESA Emails:
MYTHERESA Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
MYTHERESA Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call MYTHERESA is 4989127695101. 88% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Sunday.
Be prepared for the call as MYTHERESA may ask you for the following information to identify you as a customer: email, order id or tracking no or first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
MYTHERESA Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call MYTHERESA is 4989127695101. 88% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Sunday.
Be prepared for the call as MYTHERESA may ask you for the following information to identify you as a customer: email, order id or tracking no or first and last name.
People call MYTHERESA mainly because of request for information, return/ replace, shipping and delivery.
20% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel unsatisfied after talking to customer service representatives.
The best email to contact MYTHERESA is customercare@mytheresa.com. 85% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
MYTHERESA Website:
MYTHERESA Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
Returning Press Material
Marsstrasse 6 a-c
85551 Kirchheim-Heimstetten
Germany
Fax:
How Good is MYTHERESA's Customer Service?
Summary of MYTHERESA Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call MYTHERESA?
Shipping and Delivery Question:
- “My package it S delayed 1 month”
- “Haven't received order”
- “About the delivery”
Request for Information Question:
- “Confirm order”
- “Order update”
- “To ask about toll”
Return/ Replace Question:
- “I have to change the code of the building for delivery”
- “Return”
- “Return change for a smaller size”
Product/ Service Question:
- “Problem with paying”
- “Products”
- “Faulty good”
Refund Question:
- “Refund”
Account Question:
- “Invalid voucher code”
Payments and Charges Question:
- “Charged items”
Website/ Application Question:
- “Website crashed”
Activation/ Cancellation Question:
- “I want to cancel”
Other Question:
- “Kan betaling niet invoeren”
- “Kan mijn bestelling niet afrekenen”
- “An order”
Compare MYTHERESA Customer Service To
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