Mynamenecklace - Unresolved order money has been taken though

98 of 281 Mynamenecklace reviews

I ordered my necklace on 5th May and all I want is information about the whereabouts of my order.I don't want it sent immediately..

I want the order details to be emailed through confirming my order. Apparently this is impossible

The only way to track your order is with an order ID - I can't get one therefore cant chase my order.

I have now sent 3 emails and 3 facebook messages and still have had NO response.I am at the point where I want my money refunded I'm so furious at the lack of communication and customer service.

This review is a subjective opinion of a user.
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More Review Details

  • What I liked
      No items
  • What I disliked
    • Lack of personal response to my issues
    • Company not ethical
    • No gifts delivered as yet - still waiting
    • Lack of customer service

Reason of review:
Poor customer service
Preferred solution:
Deliver product or service ordered
Monetary loss:
$64
Product or service
Review category
Luxury / Jewelry
review #845591

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Had the same issue 0 Yes 0
98 of 281 Mynamenecklace reviews
darcyneil

May 15, 2016 #1159042

Dear Customer,
I am sorry to hear that you did not receive any confirmation email. Can you please email me to confirm personal details at darcy@mynamenecklace.com so I can personally locate your order and assist you?
I am looking forward to your email.
Sincerely,
Darcy Neil
Customer Support Manager MyNameNecklace

0 0 Reply
Anonymous

May 11, 2016 #1157349

In the initial email sent after order is placed you get your order number which also has a check order status link. Once your item is shipped they send another email.

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