Contact My Loan Care Customer Service
My Loan Care Phone Numbers and Emails
Toll-Free Number:
-
(800) 274-6600
Customer Service:
-
(800) 909-9525
-
(800) 410-9609
Accounting/ Billing:
-
(866) 822-0890
My Loan Care Emails:
Accounting/ Billing
Customer Service
Lien Release Research, Mortgage Assistance, Successors in Interest, Third Party Authorizations
Legal
Privacy Inquiries
Contact Information
My Loan Care Website:
My Loan Care Help Center:
Corporate Office Address:
LoanCare, LLC
3637 Sentara Way
Virginia Beach,
Virginia
23452
United States
Other Info (opening hours):
Contact Customer Service Hours:
Monday - Friday: 8:00am - 10:00pm (ET)
Saturday: 8:00am - 3:00pm (ET)
Mailing Addresses:
For Payments (East Coast):
P.O. Box 37628
Philadelphia, PA 19101-0628
For Payments (West Coast):
P.O. Box 60509
City of Industry, CA 91716-0509
For General Customer Service Inquiries:
P.O. Box 8068
Virginia Beach, VA 23450
Summary of My Loan Care Customer Service Calls
100
TOTAL
CALLS
CALLS
10:01
AVG CALL
DURATION
DURATION
12%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call My Loan Care?
Payments and Charges Question:
- “Payment”
- “Make a payment”
- “Make payment”
Product/ Service Question:
- “Loan”
- “Loan balance and payment history”
- “I want to get a mortgage loan statement”
Request for Information Question:
- “Check on payment”
- “To discuss about my home insurance policy”
- “About my bill”
Account Question:
- “To pay on my mortgage account”
Other Question:
- “Having problems”
- “Mortgage”
- “Update contact info”
My Loan Care