Not resolved

DO NOT BUY ANYTHING FROM THIS COMPANY!

Needing an extra bed in my home for occasional use, I searched the Internet for Murphy Beds. I found a company that makes the "Library Bed" - basically, a Murphy bed with sliding bookshelves in front of a concealed, pull down bed, as well as fixed bookshelves on the side. I was thrilled. It sounded like a fabulous idea – extra bed for when you need it, and a wall of bookshelves to boot.

The bed was not cheap - $2168 for a full size, plus $524.17 shipping. And then of course, there would be the cost of having someone build and install the bed. But I thought it was worthwhile to end up with a wall of much-needed bookshelves and an extra bed.

I ordered the bed and it took two and a half months to be delivered. When the gentleman arrived with the bed parts on a pallet in his truck, the pallet had been loaded in such a way that with the dolly that he had, he was unable to get it off of his truck. After many machinations, he finally got it off the truck three hours later.

When my carpenter (a very skilled man who has built houses from the ground-up) came to put the Library Bed together, he discovered that there were no instructions included, and many, many parts. Upon calling the company, I was emailed "instructions" – a copy of an almost illegible, hand-written, faded, incomplete sheet, as well as a parts list. It turned out that we were missing a box of parts. Again, another call to the company, another delay, and finally, a mish-mash of parts.

When we unpacked the mattress after the bookshelf and bed assembly was finally built, we discovered that the seam on the mattress was mis-sewn, leaving a gap. Upon contacting the company, they determined that we had "slit it with a knife," although in actuality, my carpenter opened the box with his hands, nary a knife in sight. The company was unwilling to do anything about it.

My carpenter was pretty much left to his own devices in terms of putting the bed together, and after a few false starts and many hours of labor, was able to successfully build and install it.

I filled the bookcases with books, and thought I was done. A week or two later, the particleboard from which the bookcases were constructed, ripped through due to the weight of the books, and collapsed. (There was no indication of a weight limit for the books on anything that came with the bed parts.)

Rather than having to deal with this HORRIBLE company any further, my carpenter and I decided that we would take it upon ourselves and foot the bill for him to rebuild the collapsed parts with real wood and then cover up the reinforcing wood with veneer that matched the original veneer.

We were unable to find veneer that matched, so I was forced to once again call the company, explain what had happened and request four small pieces of veneer. They agreed to send it to me (with me paying the shipping costs.) At this point I was so fed up, that I agreed to pay for it just to be done with them. The request for the veneer and subsequent payment began four months ago. I have yet to receive it and at this point, have an unusable bed with collapsed bookshelves.

It is now one year since I originally ordered the bed. This is probably the single-worst company I have ever dealt with.

Review about: Library Bed.

Review #359125 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not specified / $3700
Preferred solution Not specified

Had an Experience with Murphy Beds Direct?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1081456

Sorry to hear of your terrible experience.I went through quite an ordeal with this company as well.

At this point, I finally have the parts but no instructions, so I am unsure it the parts are complete or correct. I think that they have gone out of business and I can no longer reach anyone.

Is it possible that you could forward me the instructions you received?Thanks

DonSchultzOwesMe4500Dollars
Jacksonville, Florida, United States #1035496

Plenty of reputable wallbed companies, local and online.THIS IS NOT ONE OF THEM.

This business is a, Schultz family, Ponzi scheme. Ask yourself why do they want you to pay by check from hundreds or thousands of miles away? Because you will have no financial recourse when they *** by never shipping or honoring a claim or warranty.

I'm a local vendor who was stiffed for over $4500.Worst people I have ever experienced in 25+ years in business.

things that make you go hummm
#743774

I too have a need for a wallbed.The price and design is what I'm.

Looking for. But your experience makes me sceptical to buy.

Thanks for your experience.:cry

You May Also Like

Peeling Leather Sofa from Ashley Furniture Ashley Furniture "We purchased a leather sofa and love seat from Ashley Furniture,Springdale, OH in November 2008. I have paid around $1000 for these.It has not been 3 years since our purchase..." Read more Rooms To Go is a total scam, especially for its "Force Field" project Rooms To Go "The quality of RTG furnitures sucks! And their so-called "Force Field" treatment is a total scam!!!! Purchased one Cindy Crawford Sidney Road sofa, one loveseat and one ottoman from RTG's supercenter..." Read more Home Zone Furniture - HORRIBLE! HORRIBLE! HORRIBLE! Home Zone Furniture "I purchased a full bedroom suit and couch from Home Zone on 1/12/17 and the furniture was delivered on 1/17/17. In the process of bringing the items into my home..." Read more Murphy Beds Direct - Did not deliver what was ordered and will not refund my $2000 Murphy Beds Direct "I paid $2000 by check (because they offered me a discount) in Jan 2015. I began calling in April for an estimated ship date. When I got no reply I..." Read more GEX International - Trash, Horrible, Horrid. Clickbait GEX International "This is literally nothing like the game. This is the virtual equivalent of SJW's. Why... Why did u do dis. Like Bruh why did you do dis. I wasted so..." Read more Kondaur Capital - Working with foreclosures isn't easy. Kondaur Capital "Kondaur has been a long time client of mine and out of many servicers I've worked with, they have usually been the most professional. They handle all of the expenses..." Read more TruGreen Ruined My Beautiful Lawn Trugreen "I have been with TruGreen for one year. I had a lot of weeds so entered a year-long contract with them. The first technician did not spray the entire yard,..." Read more Musicians Friend - Don't buy a use item from them Musicians Friend "This was suppose to be a slightly use guitar with pic marks...i live in Canada so I have to pay a additional 67$ to get the guitar from the Canadian..." Read more