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Contact Muji Customer Service

How to Reach a Person at Muji

Verified Contact Information

Toll-Free Number:

  • 1-877-414-9402 ext 111
Call Now

Customer Service:

  • 1-212-382-2300

Customer Service:

help@muji.com
Send Message

Muji Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Muji Phone Number
1 (877) 414-9402 ext 111
Average Hold Time
00:00:32
Average Calls duration
1 minute
Most Popular Muji Email Address
help@muji.com
Muji Live Agent Availability
8% of callers successfully reach a real person
Issue Resolution Rate
Low (9% reported full resolution)
View full overview

How to Contact Muji?

Muji is a retailer selling a range of consumer goods and household products. They have a toll-free helpline, 1-877-414-9402 ext 111, active to contact for issues and inquiries. People seeking information on return, shipping, privacy, and loyalty program policies can contact Muji customer service at 1-212-382-2300 between office hours. This number is also active for FAQs, size charts and care instructions, notices on counterfeit aroma products, and issues with signing up for Muji mail. Customers can also call the Muji phone number for queries about environmental initiatives, rewards, referral programs, store info, student discounts, gift cards, and balance checking. People seeking an efficient response must dial the helpline relevant to their concern between the Muji hours of operation.

The address for Muji's corporate office is Muji USA. Limited, 250 W39th St., Suite 202, New York, New York 10018, United States. The company welcomes customers with sensitive issues and concerns to visit the Muji headquarters for a discussion with their agent. After hearing their problems, the business representative will try to resolve them while ensuring the solution is long-term. People with general issues are not required to visit the Muji address in person. Instead, they can express their concerns by writing to help@muji.com or dialling one of Muji's published helplines. That would ensure an efficient response.

The company agents are available at the Muji office Monday through Friday between 9:00 AM and 5:00 PM ET, excluding national holidays. Customers who want to call or email the company agent can do so between these hours. Those seeking to submit a request outside the operational hours can visit the Muji website's Contact Us page. Entering their name, phone number, email, and concern, customers can submit a request online for Muji support to respond when active.

PissedConsumer Club

Contact Information

Muji Website:

Muji Help Center:

Corporate Office Address:

Muji U.S.A. Limited
250 W39th St., Suite 202
New York, New York 10018
United States

Other Info (opening hours):

Hours:

Monday - Saturday: 10:00 am - 5:00 pm ET

More contact details

Why Customers Call Muji?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 23%
  • Shipping and Delivery 21%
  • Refund 15%
  • Request for Information 13%
  • Product/ Service 10%
  • Activation/ Cancellation 8%
  • Return/ Replace 8%
  • Cards 2%

Customer Inquiries & Issues

23%
  • "Unavailable items"
  • "Fix my sunglasses"
  • "Cart not reflecting sale price"

Shipping and Delivery

21%
  • "Screwed up delivery"
  • "Where is my order"
  • "Missing item"

Refund

15%
  • "Non refund from a return"
  • "didnt not receive refund"
  • "Non refund of a return"

Request for Information

13%
  • "About my invoice"
  • "Check on order"
  • "Product question"

Product/ Service

10%
  • "A text from you saying the product is no longer available"
  • "Received a broken item"
  • "I can't watch now, it's say uproad data"

Activation/ Cancellation

8%
  • "Activation code not working"
  • "Cancelled shipping but credit card charged"

Return/ Replace

8%
  • "Return help"
  • "Return Tag: Did not receive email."
  • "Address change"

Cards

2%
  • "Need gift card"

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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