The MSU Federal Credit Union's toll-free phone number is (800) 678-4968. To report a lost or stolen card outside of business hours, please contact the company at (888) 393-1172. The support agents are available by phone 6 days a week, and are ready to address various consumer inquiries about loans, checking and savings accounts, business solutions, rates and investment services.
The MSU Federal Credit Union email address for media inquiries is marcom@msufcu.org. Do you have questions about donations and fundraising? Send a message to donations@msufcu.org to get assistance. Those with internship inquiries should send them to interships@msufcu.org, while all career-related questions should be directed to careers@msufcu.org.
The company’s head office is located in East Lansing, Michigan. The MSU Federal Credit Union headquarters address is Michigan State University Federal Credit Union, 3775 Coolidge Road, East Lansing, Michigan 48823, United States. To contact the company offline, send your letters to P.O. Box 1208, East Lansing, MI 48826-1208. If you prefer express mailing, please use the following address: 3777 West Road, East Lansing, MI 48823.
The MSU Federal Credit Union support department is available by phone Monday through Friday from 8 am to 9 pm EST and from 9 am to 5 pm EST on Saturdays. The video chat hours are Monday through Thursday from 9 am to 5:30 pm EST, from 9 am to 6 pm EST on Fridays, and from 9 am to 3 pm EST on Saturdays.
The MSU Federal Credit Union website allows customers to use an AI-assisted live chat and video chat with a live support representative. While the video chat is available during specific hours, the virtual assistant is available 24/7. To launch an AI-assisted live chat, go to the “Contact Us” page and press the assistant icon in the lower right corner of the screen.
