Contact MSA Group Customer Service

Customers can consult via one of the two published emails for different purposes. To inquire about new job opportunities in the company, write to jobopportunities@msagroup.com. The MSA Group email, brandmarketing@msagroup.com, is for press and media-related concerns. Users seeking to reach the consumer affairs department for concerns about an agent, coverage, or claim can submit an online form on the Contact Us page. Those intending to send their feedback can also consult the company website for relevant options.

The Main Street America Group is headquartered in the United States at 4601 Touchton Road East, Suite 3400, Jacksonville, Florida 32246. Customers with complex and sensitive issues or those unable to resolve their problems online can visit the MSA Group address for better assistance between business hours. Those unable to arrive in person can send a letter to Main Street America Insurance, PO Box 2300, Keene, NH 03431, to ensure safe communication and better solutions to their problems. However, that can be time-consuming and is not feasible for urgent matters.

Users consulting MSA Group customer service for information and help can do so Monday through Friday between 8:00 AM and 8:00 PM ET. For general claims, reach out 24/7 or consult the respective page on the company website for details. Those seeking to visit the MSA Group address can arrive between 8:00 AM and 4:00 PM ET on weekdays. However, note that the company offices are closed on Holidays like New Year's Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the Day after Thanksgiving, Christmas Eve, and Christmas Day. Customers contacting on these days can expect a response the next day.