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Contact Mr Heater Customer Service

How to Reach a Person at Mr Heater

Verified Contact Information

Toll-Free Number:

  • 1-800-251-0001
    US/Canada
Call Now
Send Message

Customer Service:

  • 1-800-964-4328
    If Heater is Affected

Customer Service:

rma@us-egi.com
Returns

Jobs/ Career:

hr@us-egi.com

Legal:

webteam@us-egi.com
info@mrheater.com
technicalservice@us-egi.com

Mr Heater Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Mr Heater Phone Number
1 (800) 251-0001
Average Hold Time
00:01:51
Average Calls duration
3 minutes
Most Popular Mr Heater Email Address
rma@us-egi.com
Mr Heater Live Agent Availability
17% of callers successfully reach a real person
Issue Resolution Rate
Low (11% reported full resolution)
View full overview

How to Contact Mr Heater?

The Mr Heater phone number is (800) 251-0001. This is a general support line for customers from the US and Canada. Contact the support team by calling this number to learn about the product assortment, report issues with your order, request warranty services, get tech support, return a heater, and address other consumer issues. The best days to contact Mr Heater support by phone are Wednesday and Friday, as the waiting times are quite short.

The Mr Heater email address for general inquiries is info@mrheater.com. If you need to get in touch with the customer care department and request a return, drop a line at rma@us-egi.com. Do you have technical questions? Do you need tech support? Send an email to technicalservice@us-egi.com to connect with the tech specialists.

Mr Heater customer service agents are available on weekdays from 8 am to 5 pm EST. The company is usually closed for US holidays. Prior to the holiday, phone support lines are open till 3 pm EST. Mr Heater is closed on December 24th, December 25th, and January 1st. If there are any additional changes in the usual schedule, you can find updates on the Mr Heater website.

Instead of sending an email you can submit a message via the Mr Heater website. To proceed with this option, click on the “Contact Us” button at the bottom of the page. Then, choose the type of your inquiry from the drop-down list, provide the required information, and submit the message. The support team will need some time to review your inquiry and prepare a response.

PissedConsumer Club

Contact Information

Mr Heater Website:

Mr Heater Help Center:

Corporate Office Address:

Enerco Group Inc.
4560 West 160th St.
Cleveland, Ohio 44135
United States

Other Info (opening hours):

Business Hours:

Monday - Friday: 8:00am - 5:00pm (EST)

More contact details

Fax:

+1(800) 321-0552, +1(216) 916-3012

Why Customers Call Mr Heater?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 50%
  • Product/ Service 32%
  • Request for Information 7%
  • Return/ Replace 4%
  • Staff 4%
  • Account 4%

Customer Inquiries & Issues

50%
  • "Need parts"
  • "Mr heater buddy won't lite"
  • "Heater not heating"

Product/ Service

32%
  • "The store I purchase that will not give me a refund or give me store credit for this product"
  • "For repair parts"
  • "New out of box will not work"

Request for Information

7%
  • "Exhaust pipe question"
  • "mr heater sucks, dumbarse support for replace thermocoup[le"

Return/ Replace

4%
  • "Please Replace broken regulator"

Staff

4%
  • "Parts and service info"

Account

4%
  • "I need to verify I'm getting the right pilot assembly. Please of all I've got is the serial number right now on my heater."

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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