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Mountain Warehouse Phone Numbers and Emails

Customer Service:

  • +44 203 828 7700
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Mountain Warehouse Emails:

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How to Contact Mountain Warehouse?

How to Contact Mountain Warehouse?

The Mountain Warehouse customer service team can be reached using various approaches. For direct assistance, use the dedicated Mountain Warehouse contact number, 0-203-828-7700. Customers often use this Mountain Warehouse contact line to inquire about order statuses, obtain product information, manage returns and exchanges, resolve payment issues, and address other general queries. Alternatively, you can initiate a live chat by clicking the green button in the screen's bottom right corner for immediate support.

You can also contact the Mountain Warehouse customer service team with general inquiries. The dedicated Mountain Warehouse email address is info@mountainwarehouse.com, to which customers can send their inquiries and issues. Alternatively, you can visit their website to submit a support ticket for specific problems. The Mountain Warehouse customer service team strives to respond to all inquiries within 24 hours. The website also features a comprehensive FAQ section to answer common questions immediately.

The Mountain Warehouse head office is at 5 Eccleston Street, London, England SW1W 9LX, United Kingdom. Customers can use this address for corporate inquiries and correspondence. You can either send a formal written correspondence or personally visit the office if you are in the vicinity.

The Mountain Warehouse customer service team is available for assistance from Monday to Friday from 6:30 AM to 10 PM and on weekends between 9 AM and 5:30 PM. The Mountain Warehouse opening times are between 10 AM and 5:30 PM on bank holidays. During these hours, customers can contact the Mountain Warehouse customer service team for various issues, such as product inquiries, order support, returns and exchanges, shipping information, and account management. Mountain Warehouse customer service is committed to providing their valuable customers with prompt and comprehensive support to ensure a satisfying shopping experience.

Mountain Warehouse Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    84% phone 16% email
  • The best phone number to call Mountain Warehouse is 442038287700.

  • The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Saturday.

  • Be prepared for the call as Mountain Warehouse may ask you for the following information to identify you as a customer: email, order id or address.

View full overview ›
PissedConsumer Club

Contact Information

Mountain Warehouse Website:

Mountain Warehouse Help Center:

Corporate Office Address:

Mountain Warehouse Ltd
5 Eccleston Street
London, England SW1W 9LX
United Kingdom

Other Info (opening hours):

Other Location:

Unit 3A, Westend Retail Park,

Blanchardstown,

Dublin DN06030,

Ireland

More contact details

Mountain Warehouse Rating Based on 8 Reviews

Rating details

3.3
more details
Customer service
Diversity of Products or Services
Value for money
Price Affordability

Rating stats

Rating trend

How Good is Mountain Warehouse's Customer Service?

Romey Vny
Romey Vny
Feels Neutral | May 15, 2024

Prity decent thanks

Read full quote
Lindsey S Ete
Lindsey S Ete
Feels Satisfied | Jan 16, 2024

My experience with Mountain Warehouse was very positive.

Read full quote
Robert L Uty
Robert L Uty
Feels Neutral | Jul 04, 2023

Trousers are good but Evri delivered 4 hours late! Meant hanging around from 12.30pm until 17.45 when they were finally delivered

Read full quote

Summary of Mountain Warehouse Customer Service Calls

133 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Mountain Warehouse?

Shipping and Delivery Question:

  • “Not received order”
  • “Wrong size”
  • “Missing package”

Return/ Replace Question:

  • “Regarding returning items”
  • “To see if I can exchange my boots”
  • “Returns”

Product/ Service Question:

  • “Products ordered”
  • “Placed an order and have had no confirmation”
  • “Internet order problem”

Refund Question:

  • “Refund not correct”
  • “Refund issue”
  • “Just paid £42.99 for boots price on box was £42.99 but inside the box the ticket on the boot says £34.99. I would like a refund please”

Request for Information Question:

  • “On line purchase/ had no confirmation”
  • “I need to talk to a human”

Employment Question:

  • “Part time job”
  • “Job vaccines”

Payments and Charges Question:

  • “Payment”
  • “Incomplete transaction”

Other Question:

  • “False Purchase”
  • “Wrong leg length of trousers ordered”
  • “Information”

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