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Contact Mountain Warehouse Customer Service

How to Reach a Person at Mountain Warehouse

Verified Contact Information

Customer Service:

  • +44 203 828 7700
Send Message

General Info:

info@mountainwarehouse.com

Media:

affiliates@mountainwarehouse.com
Affiliates

Mountain Warehouse Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Mountain Warehouse Phone Number
+44 203 828 7700
Average Hold Time
Up to 3 minutes
Most Popular Mountain Warehouse Email Address
info@mountainwarehouse.com
Mountain Warehouse Live Agent Availability
67% of callers successfully reach a real person
Issue Resolution Rate
Low (26% reported full resolution)
Mountain Warehouse Customer Service Rating
3.8 out of 5
View full overview

How to Contact Mountain Warehouse?

How to Contact Mountain Warehouse?

The Mountain Warehouse customer service team can be reached using various approaches. For direct assistance, use the dedicated Mountain Warehouse contact number, 0-203-828-7700. Customers often use this Mountain Warehouse contact line to inquire about order statuses, obtain product information, manage returns and exchanges, resolve payment issues, and address other general queries. Alternatively, you can initiate a live chat by clicking the green button in the screen's bottom right corner for immediate support.

You can also contact the Mountain Warehouse customer service team with general inquiries. The dedicated Mountain Warehouse email address is info@mountainwarehouse.com, to which customers can send their inquiries and issues. Alternatively, you can visit their website to submit a support ticket for specific problems. The Mountain Warehouse customer service team strives to respond to all inquiries within 24 hours. The website also features a comprehensive FAQ section to answer common questions immediately.

The Mountain Warehouse head office is at 5 Eccleston Street, London, England SW1W 9LX, United Kingdom. Customers can use this address for corporate inquiries and correspondence. You can either send a formal written correspondence or personally visit the office if you are in the vicinity.

The Mountain Warehouse customer service team is available for assistance from Monday to Friday from 6:30 AM to 10 PM and on weekends between 9 AM and 5:30 PM. The Mountain Warehouse opening times are between 10 AM and 5:30 PM on bank holidays. During these hours, customers can contact the Mountain Warehouse customer service team for various issues, such as product inquiries, order support, returns and exchanges, shipping information, and account management. Mountain Warehouse customer service is committed to providing their valuable customers with prompt and comprehensive support to ensure a satisfying shopping experience.

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Contact Information

Mountain Warehouse Website:

Mountain Warehouse Help Center:

Corporate Office Address:

Mountain Warehouse Ltd
5 Eccleston Street
London, England SW1W 9LX
United Kingdom

Other Info (opening hours):

Other Location:

Unit 3A, Westend Retail Park,

Blanchardstown,

Dublin DN06030,

Ireland

More contact details

Summary of Mountain Warehouse Customer Service Calls

233 TOTAL
CALLS
00:00 AVG CALL
DURATION
26% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Mountain Warehouse?

Shipping and Delivery Question:

  • “Next day order not arrived”
  • “Missing item”
  • “My order has still not been delivered”

Return/ Replace Question:

  • “Query on a return”
  • “Return parcel”
  • “Return”

Product/ Service Question:

  • “Complaint”
  • “Product complaint”
  • “Problem with my return”

Refund Question:

  • “Refund enquiry”
  • “Refund”
  • “Refund issue”

Request for Information Question:

  • “Cant speak to any one about my return of faulty goodss”
  • “No response from anybody”
  • “No confirmation of order placed”

Payments and Charges Question:

  • “No invoice and no reference,need to return an item”
  • “Lost receipt on email”
  • “Paid for next day not received any information on delivery”

Employment Question:

  • “Follow up on job application”
  • “Part time job”
  • “Job vaccines”

Activation/ Cancellation Question:

  • “Cancel order”

Other Question:

  • “Only half my order has turned up”
  • “Query”
  • “Oder”

Compare Mountain Warehouse Customer Service To

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