Contact Mountain Warehouse Customer Service
How to Reach a Person at Mountain Warehouse
Verified Contact Information
Customer Service:
-
+44 203 828 7700
General Info:
info@mountainwarehouse.com
Media:
affiliates@mountainwarehouse.com
Affiliates
Mountain Warehouse Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Mountain Warehouse Phone Number
+44 203 828 7700
Average Hold Time
Up to 3 minutes
Most Popular Mountain Warehouse Email Address
info@mountainwarehouse.com
Mountain Warehouse Live Agent Availability
67% of callers successfully reach a real person
Issue Resolution Rate
Low (26% reported full resolution)
Mountain Warehouse Customer Service Rating
3.8 out of 5
Mountain Warehouse Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Mountain Warehouse Phone Number | +44 203 828 7700 |
| Average Hold Time | Up to 3 minutes |
| Most Popular Mountain Warehouse Email Address | info@mountainwarehouse.com |
| Mountain Warehouse Live Agent Availability | 67% of callers successfully reach a real person |
| Issue Resolution Rate | Low (26% reported full resolution) |
| Mountain Warehouse Customer Service Rating | 3.8 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 88% phone, 12% email |
| Common Reasons for Contact | Return/ replace, product/ service, shipping and delivery |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Mountain Warehouse | Order id or tracking number, first and last name or email |
Contact Information
Mountain Warehouse Website:
Mountain Warehouse Help Center:
Corporate Office Address:
Mountain Warehouse Ltd
5 Eccleston Street
London,
England
SW1W 9LX
United Kingdom
Other Info (opening hours):
Other Location:
Unit 3A, Westend Retail Park,
Blanchardstown,
Dublin DN06030,
Ireland
Summary of Mountain Warehouse Customer Service Calls
233
TOTAL
CALLS
CALLS
00:00
AVG CALL
DURATION
DURATION
26%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Mountain Warehouse?
Shipping and Delivery Question:
- “Next day order not arrived”
- “Missing item”
- “My order has still not been delivered”
Return/ Replace Question:
- “Query on a return”
- “Return parcel”
- “Return”
Product/ Service Question:
- “Complaint”
- “Product complaint”
- “Problem with my return”
Refund Question:
- “Refund enquiry”
- “Refund”
- “Refund issue”
Request for Information Question:
- “Cant speak to any one about my return of faulty goodss”
- “No response from anybody”
- “No confirmation of order placed”
Payments and Charges Question:
- “No invoice and no reference,need to return an item”
- “Lost receipt on email”
- “Paid for next day not received any information on delivery”
Employment Question:
- “Follow up on job application”
- “Part time job”
- “Job vaccines”
Activation/ Cancellation Question:
- “Cancel order”
Other Question:
- “Only half my order has turned up”
- “Query”
- “Oder”
Compare Mountain Warehouse Customer Service To
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Mountain Warehouse