Skip to content
  • Login

Contact Mountain Hardwear Customer Service

Mountain Hardwear Phone Numbers and Emails

Toll-Free Number:

  • (877) 927-5649
    US/Canada
Call customer service
Send Message

Customer Service:

  • (800) 953-8398
    Warranty Support
  • (800) 622-6953

Legal:

  • (503) 985-4000
    DMCA Inquiries
  • (866) 482-1422
    Privacy Inquiries

Mountain Hardwear Emails:

Customer Service
Professional Purchase Program, Warranty Support
Legal
DMCA Inquiries, Privacy Inquiries
Media
Affiliates, For Community enquiries, PR Inquiries
Sales/ Reservations
Group and Corporate Sales
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Mountain Hardwear?

Most Popular Number:

(877) 927-5649
US/Canada
author avatar
PissedConsumer Reporter

Mountain Hardwear customer service phone number to reach the customer care department in the USA or Canada, call 877 927 5649. You can use the phone line to learn about the availability of backpacks and receive assistance in choosing the camp and other hiking equipment.
The warranty support of the company is available at 800 953 8398. The other telephone number is 800 622 6953. The legal department provides assistance to the customers via the Mountain Hardwear phone number 503 985 4000. Talking to the support members you can ask questions and receive information about the quality of clothes or equipment.

Mountain Hardwear email is propurchase@mountainhardwear.com. This email exists to get information about the purchasing or tackle issues that appeared during ordering. The other address to write the request to the Mountain Hardwear customer service is mhwwarranty@customercare.zendesk.com. To reach the reservation team members, use the email address groupcorporatesales@mountainhardwear.com. The legal department is available at privacy-mhw@mountainhardwear.com. To receive information on PR inquiries, contact the email address mhw_pr@mountainhardwear.com.

Mountain Hardwear address is 1414 Harbour Way S Richmond, California 94804 United States. The corporate office address you can use as mailing to connect employees from leading departments or file a claim or complaint. To find the location of the company in your area, open the Mountain Hardwear website and click the Find a Store icon at the downside of the page.

Mountain Hardwear hours of the support number are Monday through Friday from 5 a.m. - 5 p.m. PT. The online chat of the company is accessible on a daily basis from 5 a.m. to 8 p.m. PT. The telephone number in warranty issues works Monday through Friday from 9 a.m. to 4 p.m. PT.

Mountain Hardwear live chat is available on the website. To start the chat, open the site and click the icon at the right down corner. The AI bot operates the online chat and generates responses in a few minutes.

Mountain Hardwear Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Mountain Hardwear Customer Service is rated at 5 out of 5. Consumers who contact the company are mostly satisfied. More commonly used way of contact is by email.

    Source Distribution
    45% phone 55% email
  • The best email to contact Mountain Hardwear is mhw_pr@mountainhardwear.com. 33% of customers use this email address to address their issues and concerns.

  • The best phone number to call Mountain Hardwear is 8779275649. 100% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Friday and Tuesday, while the shortest are on Wednesday. The average call time is 4 minutes.

View full overview ›
PissedConsumer Club

Contact Information

Mountain Hardwear Website:

Mountain Hardwear Help Center:

Corporate Office Address:

Mountain Hardwear, Inc.
1414 Harbour Way S
Richmond, California 94804
United States

Other Info (opening hours):

Phone Hours (PT):

Monday - Friday: 5:00am - 5:00pm


Chat Hours (PT):

Monday - Friday: 5:00am - 8:00pm

Saturday - Sunday: 6:00am - 6:00pm


Warranty Support Hours (PT):

Monday - Friday: 8:30am - 12:00pm, 1:00pm - 4:00pm


Other Location:

1425 Max Brose Dr.

London, ON N6N 0A2

Canada


Mailing Address:

Attn: Designated Agent

14375 NW Science Park Dr.

Portland, OR 97229

United States

More contact details

Mountain Hardwear Rating Based on 3 Reviews

Rating details

4.0
more details
Price Affordability
Diversity of Products or Services
Customer service
Website

Rating stats

Rating trend

Summary of Mountain Hardwear Customer Service Calls

7 TOTAL
CALLS
04:10 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Mountain Hardwear?

Product/ Service Question:

  • “My rain jacket has failed”
  • “Bad product”
  • “Gore-Tex jacket seam tape falling off and causing leaks”

Request for Information Question:

  • “Confirm a sale”

Other Question:

  • “Desna Hooded Pullover”

Compare Mountain Hardwear Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Write a review
Do you have something to say about Mountain Hardwear? What happened? What can we help you with?
Submit review Don't show this popup